'Encounters Travel' is a trading name of Uncover World Travel Ltd., which is a private company registered in the UK. We are committed to providing our customers with 100% financial protection for any monies paid to us, and provide this as detailed below.
Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to the ATOL website.The price of our air holidays includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices.
- Our ATOL covers all bookings for passengers who live in the UK and who book flights from us as part of their tour. It also covers passengers who do not live in the UK if they book an international flight from us that originates in the UK.
- Our ATOL does not cover passengers who book their own flights, or passengers who live outside the UK who may book flights from us that do not originate in the UK.
Please ask us to confirm what protection may apply to your booking.
Financial Failure Insurance
Uncover the World Travel Ltd. is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with ''The Package Travel, Package Tours Regulations 1992'' all passengers booking with Uncover the World Travel Ltd. are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation invoice. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Uncover the World Travel. This insurance has been arranged with Affirma, a trading brand of MGA Cover Services Limited (registered address Farren House The Street, Farren Court Cowfold West Sussex RH 13 8BP, company registration: 08444204 authorized and regulated by the Financial Conduct Authority registration number 678541). In the unlikely event of Insolvency of Uncover the World Travel, you should in the first instance contact ABTA: ABTA Ltd, 30 Park Street, London, SE1 9EQ. Helpline: 020 3117 0599. This line is open from 10.00-16.00 Monday to Friday, excluding bank holidays.
Encounters Travel is also a member of ABTA and complies with ABTA's rules, regulations and codes of conduct.
ABTA has been at the heart of travel for more than 60 years. Its purpose is to help their Members to grow their businesses successfully and sustainably, and to help their customers – the travelling public – have confidence in their travel experience.
The ABTA brand stands for expertise, reliability and fairness. These qualities are core to us. They ensure that holidaymakers remain confident in the holiday products that they buy from their Members.
They help their Members and their customers navigate through today's changing travel landscape by providing schemes of financial protection and a course of redress if something goes wrong; by raising standards in the industry and by giving guidance on issues from sustainability to health and safety; and by presenting a united voice to government to ensure the industry and the public get a fair deal.