Our head office
Encounters Travel
Leigh House
Varley Street
Leeds, LS28 6AN
West Yorkshire
United Kingdom
+44 203 725 8921
tours@utwtravel.com
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LIABILITY, HEALTH & SAFETY


We understand the importance of providing the highest level of protection to our clients whilst they are travelling abroad on one of our holidays. We fully comply with the EU package travel regulations and work very hard to reduce, and wherever possible eliminate, the inherent risks associated with adventure travel.

Tour operator's insurance
Uncover the World Travel Limited holds a Tour Operators Combined Liability Insurance policy. This policy provides Public/Products Liability, Professional Indemnity, and Employers Liability cover, and has been designed especially for tour operators like ourselves and has been approved by ABTA. Therefore all tours & travel services that we offer through our websites are covered by our tour operator's liability insurance. You will also benefit from backup from our UK office should it be needed.

This is not a travel insurance policy therefore you will still need to arrange personal travel insurance before you join one of our tours.

Note - our liability insurance does not cover optional activities which you may book locally while travelling on our tours. Your contract for these activities will be with the local provider and you should consider their own coverage before booking. 

Health & safety
We take health & safety issues very seriously, and we actively work to reduce the risks involved with the type of adventure holidays we run. We inspect hotels and other accommodations we use on our holidays, and carry out thorough risk assessments where appropriate. We also assess boats and other transport that we use, including checks that they are legally roadworthy, properly registered and insured, and that the drivers are correctly licensed.

We ensure that all the local operators we use are properly registered and legally allowed to operate to the extent of the local laws of the countries concerned, and wherever possible are correctly insured in respect to liability insurance.

However, our booking conditions make it clear that we will only accept a client's booking on the understanding that they accept, appreciate and understand the possible risks of adventure travel and that they agree to take these risks of their own free-will. Also that, in many areas in which we operate, standards of hygiene, accommodation facilities, safety and law enforcement may be very poor or less than those in major western countries, to which you may be accustomed.