Service rating :
I felt some of the information I was given prior to the start of the tour was a little misleading.
Also, on return from the tour, I sent an e-mail with feedback (see below) as was requested. I never received any thanks or even acknowledgement.Product :
I'd actually put it somewhere between good and poor. Here, for the record, is the unacknowledged e-mail I sent on 1 September 2013:
Just a little bit of feedback on my recent tour. Overall, I had a good time. The first part of the tour was well organised, with a great leader and nice group of people, and the places we visited were really interesting. The boat trip too was a good experience. I do, however, have a few comments about the information provided on the second part of the tour:
When you first told me there were eight people on the tour, you might have said that they would only be there for the first seven days, and that I'd be with a different group of people on the boat, and then on my own in Olympos and Antalya. This wasn't too big an issue for me, but one of the reasons for going on a tour is to be with other people: some people might have been a bit uncomfortable being on their own.
Your website says that the trip includes the services of a local tour leader throughout. However, there wasn't a tour leader for the second part of the tour. Indeed, information generally about this part was a bit lacking. At Istanbul, I was given a programme giving all the details for the first few days, including the hotels we'd be staying at - but this suggested I'd be going back to Istanbul on Day 8. The tour leader had not been told I'd be going onto Fethiye and Antalya.
At Fethiye I was dropped outside a travel agents at 7.30am (having set off from Pamukkale at 5am). The driver said it opened at 8, but nobody turned up until 9, by which time I was starting to worry I was in the wrong place. I was then told to come back at 10.30 and the boat did not sail till 11.30. I'm not quite sure why we needed to make such an early start - leaving at 7 would have still got me there two hours before sailing.
I had to text the emergency contacts twice to find out where I should go when I got to Olympos and how to arrange the transfer to Antalya. This information should really have been provided at the start of the tour.
Just on the programme, while it was good, I have a few suggestions:
It would have been good to visit the Gallipoli Museum. I think we all felt the time in Gallipoli was a little bit rushed, especially as we were quite early getting to the hotel in Cannakale.
I think the visits to the carpet and leather places should have been optional. The carpet place was reasonably interesting at first, but we then spent ages sitting around listening to a sales pitch. Most of us would have been very happy to give the leather shop a miss. Another Fez Travel group went to a winery, which sounded much more interesting.
It would have been good to have another night in Olympos.
Hope this helps with your organisation of future tours.