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GREENLAND VIKING TRAILS

Price from
On Request
(per person)
Duration
9
Days
Tour Type
Small Group

HIGHLIGHTS

Unique Arctic wildlife, pristine wilderness landscapes, bathe in a hot spring, medieval Norse Cathedral, home of Viking Eric the Red, ice-bergs & glaciers
COUNTRIES : Arctic

This holiday of a lifetime explorers the chilly water of the South Greenland. Experience spectacular arctic landscapes along with a unique and interesting wildlife and the fascinating history of the Vikings from the safety and comfort of the specially equipped expedition vessel s/v Rembrandt van Rijn.

This arctic expedition starts in the Icelandic capital Reykjavik where we board a short flight to Narsarsuaq in Greenland. Boarding the s/v Rembrandt van Rijn we cruise through the fjords and ice-bergs first stopping at Eqaluit qeqertat and an old Thule settlement and then on to the beautiful glaciers at Qaleralik Sermia. Continuing south we will try to stop at Uunartoq, where we can bathe in a large hot spring surrounded by icebergs. Next we trace the Viking history from Herjolfsnes, where they first landed in Greenland to the famous Norse Medieval Cathedral at Hvalsey to the home of Erik the Red at Brattahlíð. Finally we arrive back at Narsarssuaq for our flight back to Iceland.

Today we meet you at Reykjavik airport and transfer you to your hotel in Reykjavik, the rest of the day is free for you to take a look around Iceland's capital city.

  • OVERNIGHT:
    Reykjavik hotel
  • EXTRAS:
    Single Room Supplement (ARSGGV)

Today we transfer you to Keflavik for your flight to Greenland. We arrive at Narsarsuaq and board the ship.

  • OVERNIGHT:
    Expedition vessel
  • MEALS:
    Breakfast, Dinner

In Nordre Sermilik (Isafjord) we are surrounded by mountains of over 1000m. We make a landing on Eqaluit qeqertat and an old Thule settlement, and push as far as the ice-bergs will allow us, to the glacier front of Eqalorutsit Kangidlit Sermiat. Other landings will be possible.

  • OVERNIGHT:
    Expedition vessel
  • MEALS:
    Breakfast, Lunch, Dinner

Today in Bredefjord at Qoornooq, we land in an area with beautiful remains of houses from the Thule culture. Later we sail to the beautiful glacier fronts of Qaleralik Sermia, where we will have some zodiac excursions and make some landings near the glacier. It is a good area for White-tailed Eagles.

  • OVERNIGHT:
    Expedition vessel
  • MEALS:
    Breakfast, Lunch, Dinner

We reach Lichtenau a lovely but nearly deserted Greenlandic village, where the Herrnhuters had a mission in the 18th Century, and where some of their large buildings still remain. We will try to get to Uunartoq, where we can bathe in a large hot spring surrounded by icebergs. Across at Vagar we find the remains of a Viking homestead.

  • OVERNIGHT:
    Expedition vessel
  • MEALS:
    Breakfast, Lunch, Dinner

Herjolfsnes (Ikigait) was the first landfall site for the Vikings when they arrived from Iceland in Greenland. Across is the small settlement of Fredriksdal, where the Moravians had an important mission post.

  • OVERNIGHT:
    Expedition vessel
  • MEALS:
    Breakfast, Lunch, Dinner

At Hvalsey we visit the famous medieval Norse Cathedral, the largest Norse building in Greenland.

  • OVERNIGHT:
    Expedition vessel
  • MEALS:
    Breakfast, Lunch, Dinner

In Eriksfjord we visit the Viking sites of Gardar (a walk of 3km from the landing site at Itilleq in the neck of the Peninsula) and Brattahlíð, where Erik the Red lived about a thousand years ago. In the evening we arrive at the port of Narsarssuaq.

  • OVERNIGHT:
    Expedition vessel
  • MEALS:
    Breakfast, Lunch, Dinner

Our final morning. We will disembark the ship in the morning in Narsarsuaq and fly by scheduled plane to Keflavik in Iceland.

  • OVERNIGHT:
    N/A
  • MEALS:
    Breakfast
Included:
  • Voyage aboard the indicated vessel as indicated in the itinerary
  • All meals throughout the voyage aboard the ship including snacks, coffee and tea
  • Reykjavik to Narsarsuaq return flights
  • 24/7 airport arrival transfer service in Rekyavik (shared service)
  • Drop off transfer from Keflavik airport to Rekyavik at the end of the tour
  • All shore excursions and activities throughout the voyage by Zodiac
  • Program of lectures by noted naturalists and leadership by experienced expedition staff
  • Free use of snowshoes
  • Free WiFi
  • AECO fees and governmental taxes
  • All miscellaneous service taxes and port charges throughout the programme
  • Comprehensive pre-departure material

Excluded:
  • International flights (can be arranged on request)
  • Visas
  • Travel insurance (compulsory)
  • Optional activities
  • Departure taxes
  • Accommodation in Rekyavic at the end of the tour
  • Tips
  • Meals, drinks & snacks not mentioned in the itinerary
  • Any other items not mentioned in the itinerary

Notes:
The itinerary below is a typical example of how this tour works but is given for guidance only. The final schedule may vary depending on current weather and ice conditions, availability of landing sites, and the location and recent sightings of important wildlife. This kind of flexibility is essential for expedition cruises and the final itinerary will be decided by the Expedition Leader on board the boat.
The hotels and accommodations listed below are the ones we use most often on this tour. From time to time we may exchange these for similar properties at the same level. In general, specific hotels cannot be guaranteed on our group tours, but you may select your preferred options if you are booking a tailor-made trip.
reykjavik-lights-reykjavik.jpg
Local rating
Our rating
Reykjavik Lights
Reykjavik, Arctic

This design hotel is located 0.6 miles from Laugardalur Family Park. It offers brightly decorated rooms with a flat-screen TV and free WiFi access. Central Reykjavik is 1.2 miles away.


This design hotel is located 0.6 miles from Laugardalur Family Park. It offers brightly decorated rooms with a flat-screen TV and free WiFi access. Central Reykjavik is 1.2 miles away.

All rooms at Reykjavik Lights are individually decorated with artworks and inspiration from the ancient Icelandic calendar. Each room has a private bathroom with shower and hairdryer.

A buffet breakfast is served each morning in the dining room. Drinks can be enjoyed in the lounge bar, featuring decór inspired by the changing lights of Iceland.

Local buses stop 100 yards from Reykjavik Lights Hotel. Kringlan Shopping Centre is 1.2 miles away.

rembrandt-van-rijn-arctic.jpg
Local rating
Our rating
s/v Rembrandt van Rijn
Narsarsuaq, Arctic

The ship is well suited for expedition cruising among small islands and offer good open deck viewing areas, also when under sail. The 2 inflatable rubber crafts enable landing and wildlife viewing opportunities in otherwise inaccessible areas.


Specifications
Passengers: 33 in 16 cabins
Staff & crew: 12
Length: 56 meters (168 ft)
Breadth: 7 meters (22.9 ft)
Draft: 2.5 meters (8 ft)
Ice class: The bow of the vessel is enforced and is therefore suitable to sail in the Greenlandic waters.
Displacement: 451 Ts
Propulsion: 2 cummins engines together 550 KW
Speed: 9 knots maximum
Rembrandt van Rijn: download pdf

History of Rembrandt van Rijn
S/V 'Rembrandt Van Rijn' was built as a herring lugger early last century. The vessel was rebuilt as a three-mast passenger sailing schooner in he Netherlands in 1994 and sailed in Spitsbergen (1994-1996) and in Galápagos (1998-2001). The vessel underwent a complete rebuilding and refurbishment program until 2011. The communication and navigation equipment has been completely renewed according to the latest SOLAS regulations.

Perfect for expedition cruising among small islands
The ship is well suited for expedition cruising among small islands and offer good open deck viewing areas, also when under sail. The 2 inflatable rubber crafts (zodiacs) enable landing and wildlife viewing opportunities in otherwise inaccessible areas. The Rembrandt van Rijn measures 56 meters in length (168 ft.), 7 meters in width and has a draft of 2.5 meters. The maximum speed on engines is 9 knots. It has an experienced crew of 12 persons on board including 2 tour guides. The ship can accommodate a maximum of 33 passengers in 16 twin cabins in 1 Triple Private cabin (with shower and toilet and porthole), 6 Twin Private Inside cabins (with shower and toilet, no porthole), 9 Twin Private cabins (with shower and toilet and porthole).

Comfort and Character
The Rembrandt van Rijn measures 56 meters in length (168 ft.), 7 meters in width and has a draft of 2,5 meters. The maximum speed on engines is 9 knots. It has an experienced crew of 12 persons on board including 2 tour guides. The ship can accommodate a maximum of 33 passengers in 16 twin cabins in 1 Triple Private cabin (with shower and toilet and porthole), 6 Twin Private Inside cabins (with shower and toilet, no porthole), 9 Twin Private cabins (with shower and toilet and porthole).

Age and Nationality
Passengers on a typical voyage range from their 30s to their 80s - with a majority usually from 45 - 65, but a little younger on the Rembrandt van Rijn, between 30 - 55. Our expeditions attract independent-minded travellers from around the world. They are characterised by a strong interest in exploring remote regions. The camaraderie and spirit that develops aboard is an important part of the expedition experience. Many departures have several nationalities on board.

Catering
Three meals of international cuisine per day are served buffet style in the restaurant and is prepared by our cook.

Dress code
In keeping with our expeditions atmosphere, dress on board is informal. Bring casual and comfortable clothing for all activities. Keep in mind that much of the spectacular scenery can be appreciated from deck, which can be slippery. Bring sturdy shoes with no-slip soles and make sure the parka is never far away in case of the call "Whales!" comes over the loudspeaker and you have to dash outside. Wear layers since it is comfortably warm aboard the ship - and often cold on deck.

Electric Current
The electrical supply aboard the ship is 220 volt 50hz. Electrical outlets are standard European with two thick round pins. U.S. passengers may need a 220v/110v converter.

Excursions & Landings
Every day there will be excursions on land, weather and ice permitting. The landings will take three to six hours per day over untracked area. According to circumstances (the weather, the ice-situation or the passengers' wishes) the program can sometimes be adjusted. Ample time will be devoted to wildlife, vegetation, geography and history.

Gratuities
The customary gratuity to the ship's service personnel is made as a blanket contribution at the end of the voyage which is divided among the crew. You will receive detailed guidelines aboard. Tipping is a very personal matter and the amount you wish to give is at your discretion. As a generally accepted guideline, we suggest US$8 to US$10 per person per day. It is better for the crew, if we can give them cash US Dollar.

Non-smoking policy
On board our vessels we have a non-smoking policy. It is prohibited to smoke inside the ship. You can smoke on deck but do not throw your cigarette filter overboard ! Do not smoke on the aft deck in the proximity of zodiacs, engines and fuel. Please respect the wishes of non-smokers.

The crew
The crew of the 'Rembrandt van Rijn' consists of 9 experienced crew and 2 tour guides and a cook. The sailors are in charge during sailing and will bring us ashore. Whilst sailing the assistance of the passengers is appreciated for handling the sails and taking the helm. This includes being on watch during nightly sailing.

Your physical condition
You must be in good general health and you should be able to walk several hours per day. The expedition is ship-based and physically not very demanding. Although we spend as much time as possible ashore, you are welcome to remain aboard the ship if you like. To join most excursions, you must be able to get up and down the steep gangway from the ship to the water level to board the Zodiacs. Staff will assist you in and out of the boats. This will become progressively easier with practice. Ashore it can be slippery and rocky. You are travelling in remote areas without access to sophisticated medical facilities, so you must not join this expedition if you have a life-threatening condition, or need daily medical treatment.

Our tours are designed to include all that you need to enjoy a really special time in the destination you're visiting. However, we do also offer some extra options to complement the tour and add some additional sightseeing or activities, or some extra time at either end of the tour.

All accommodation based options (e.g. Single supplements, extra nights, cruise upgrades) should be booked and paid for in advance so that we can make the appropriate arrangements. Other options may either be booked and paid for in advance or while you are on the tour, though we recommend booking in advance to ensure there are no issues with availability.

Many options are priced the same throughout the year, but some may incur single or high season supplements - full details are given on the tour reservation form or on request.

Single Room Supplement (ARSGGV)
Price from
US$99
per person



Single Room Supplement (ARSGGV)
Min numbers: 1 person

This option books a single room in the Rekyavik hotel at the start of the tour and must be added for all single travellers. The time on board ship is based on same-sex sharing of twin or triple cabins (single cabin supplements available on request).


This option books a single room in the hotel in Rekyavik at the start of the tour and must be added for all single travellers.

The remainder of the tour on board ship is based on same-sex sharing of twin or triple cabins.  If you are a single traveller and would like your own private cabin, please let us know and we will confirm availabilty and pricing for you based on an inside or porthole cabin.

greenland-viking-trails-map.jpg
Greenland Viking Trails tour notes

The detailed Tour Notes below have been written to give you some more detailed information about how the tour runs, what to expect, and how to prepare for your holiday. We recommend downloading an up to date copy of these shortly before you travel in case of any changes.

Your accommodation in Rekyavik at the start of the tour is in a comfortable mid-range hotel (around 3-star). Upgrades to 4 or 5 star hotels are available on request.

If you are a single traveller then you will need to add the single room supplement to cover the night in the hotel in Rekyavic at the start of the tour.

Accommodation in Rekyavik is not included at the end of the tour, but we are happy to book some extra time here for you if you wish - please contact us for details and prices.

The S/V ‘Rembrandt Van Rijn’ was built as a herring lugger early last century. The vessel was rebuilt as a three-mast passenger sailing schooner in the Netherlands in 1994 and sailed in Spitsbergen (1994 – 1996) and in the Galápagos (1998 - 2001). The vessel then underwent a complete rebuilding and refurbishment program until 2011. The communication and navigation equipment has been completely renewed according to the latest SOLAS regulations. The bow of the vessel is enforced and the boat is therefore suitable to sail in the Greenlandic waters.

The ship is now perfectly suited for expedition cruising among small islands and offers good open deck viewing areas, including when under sail. The 2 inflatable rubber crafts (zodiacs) enable landing and wildlife viewing opportunities in otherwise inaccessible areas.

The Rembrandt van Rijn measures 56 meters in length (168 ft.), 7 meters in width and has a draft of 2,5 meters. The maximum speed on engines is 9 knots. It has an experienced crew of 12 persons on board including 2 tour guides. The ship can accommodate a maximum of 33 passengers in 16 cabins (1 Triple Private cabin (with shower and toilet and porthole), 6 Twin Private Inside cabins (with shower and toilet, no porthole), 9 Twin Private cabins (with shower and toilet and porthole). Cabin availability is on a first come first served basis.

Three styles of cabin are available on board the ship; Triple Porthole, Twin Inside, and Twin Porthole. You may share a twin or triple cabin with another traveller of the same sex, if available. Cabin shares are available on a booking order basis. Note - the Portholes are small and do not provide much view outside.

If you are a single traveller and would like a private cabin to yourself this can be arranged; please contact us to check availability and prices.

Catering
Three simple but good meals of international cuisine per day are served buffet style in the restaurant and is prepared by our cook.
Dress code
In keeping with our expeditions atmosphere, dress on board is informal. Bring casual and comfortable clothing for all activities. Keep in mind that much of the spectacular scenery can be appreciated from deck, which can be slippery. Bring sturdy shoes with no-slip soles and make sure the parka is never far away in case of the call "Whales!" comes over the loudspeaker and you have to dash outside. Wear layers since it is comfortably warm aboard the ship - and often cold on deck.
Excursions & Landings
Every day there will be excursions on land, weather and ice permitting. The landings will take three to six hours per day over untracked area. According to circumstances (the weather, the ice-situation or the passengers´ wishes) the program can sometimes be adjusted. Ample time will be devoted to wildlife, vegetation, geography and history.
Gratuities
The customary gratuity to the ship's crew and expedition leader is made as a blanket contribution at the end of the voyage. Tipping is a very personal matter and the amount you wish to give is at your discretion. We suggest to give cash in Euros, US Dollars or Danish kroner. Non-smoking policy
On board these vessels there is a non-smoking policy. It is prohibited to smoke inside the ship. You can smoke in designated ares. Please respect the wishes of non-smokers.

A shared arrival transfer is included in Rekyavik at the start of the tour. This will drop off at several different hotels, including your own. At the end of the tour a shared transfer is available from Keflavic airport to Rekyavik, or you can remain in the airport to catch your international flight home. Please contact us to check timings of the flight from Greenland back to Iceland and take account of the fact that these flights may be subject to delays when booking your onward flight home.
All other transfers between the airport and ship in Greenland are included.
A Greenland cruise may enable you to see a large variety of birds. The number of land mammal species is relatively small, but it is still possible to see polar bears, Arctic hares, Reindeer, Muskoxen, and Arctic foxes. Marine mammals such as Fin whale, Minke whale, and Humpback whales are frequently seen. Blue Whales, Sperm Whales, and Pilot Whales are also seen occasionally. There are about 52 bird species on the island. Greenland is home to more terrestrial mammal species than Spitsbergen: The extremely rare Arctic Wolves, Arctic Foxes, Ermines, Collared Lemmings, Muskoxen, and Arctic Hares. The Polar Bear is rarely seen on the west coast, but is regularly seen on the northern and north-eastern coasts.
You must be in good general health and you should be able to walk several hours per day. The expedition is ship-based and physically not very demanding. Although we spend as much time as possible ashore, you are welcome to remain aboard the ship if you like. To join most excursions, you must be able to get up and down the ladder from the ship to the water level to board the Zodiacs. Staff will assist you in and out of the boats. This will become progressively easier with practice. Ashore it can be slippery and rocky. You are travelling in remote areas without access to sophisticated medical facilities, so you must not join this expedition if you have a life-threatening condition, or need daily medical treatment.

The electrical supply in Iceland and aboard the ship is 220 volt 50hz. Electrical outlets are standard European with two thick round pins (Type F, type C & E plugs will also work). All electrical devices running on 110/120 V (eg. those owned by USA residents) must have power converters / step-up transformers. All hotel rooms and ship cabins have electrical sockets where you can re-charge cameras, phones etc. Adaptors are available in most airport shops if you don’t have one. 

If you would like to book a place on this tour, please complete the online reservation form on our website (via the Dates & Prices tab on the tour page). You can pay your deposit or full balance online, or just hold a reservation if you prefer. We will then contact you with more details about how to complete your booking. Payments may be made by debit or credit card (subject to a card processing fee), or by making a bank transfer or posting us a cheque/bank draft. Full details will be provided in your booking confirmation email. Please contact us if you would like any more information or have any questions before making a booking.

Travel insurance is compulsory on all of our tours and needs to cover personal accident & liability, medical expenses and repatriation, travel delay & abandonment. We also strongly recommend that you take out cover against cancellation and lost/stolen baggage. Personal medical insurance does not normally provide sufficient cover and is generally not suitable for travel on our tours. You will not be able to join your tour if you have not provided us with details of your insurance or if you arrive without cover in place (no refunds will be due in this event). More information...

You may arrange your own insurance, or you can take advantage of a comprehensive policy that we can arrange for you through Endsleigh Insurance which has been designed to be suitable for our tours. The policy is available to travellers of all nationalities and you do not need to live in the UK  to take out the policy. For full details of cover provided, prices and to apply for one of our policies, please complete travel insurance application form.

Note: Any country that borders the Mediterranean is considered as 'Europe' for the purposes of travel insurance (including Turkey, Israel, Egypt and Morocco). If you are doing a tour that visits one country in 'Europe' and one that is 'Worldwide' (for example, an Egypt and Jordan tour), then you need a 'Worldwide' policy. When completing the form you should enter your travel dates including any extra days involved in overnight flights or connecting travel between your home and the tour. Our policies are not able to cover any extra time or activities other than your tour and options booked with us and your travel to & from home.

If you plan to arrange a hot air balloon flight locally, or do some scuba diving during your tour, you should check the small print in your policy to make sure these are covered (these are covered in our policy). Please also check the maximum altitude that you will be reaching and that full cover including emergency evacuation is provided up to this altitude.

IMPORTANT:  We must have your travel insurance details (policy number and type of insurance) before you depart or you may not be allowed to join the tour.  If you haven't told us already, please let us know the details when you can. You should take a paper copy of your insurance policy with you as you may be asked to show this at the start of the tour.

We are a UK registered company and an ABTA Member (Y4447) and you can be confident when booking with us that your money is safe and protected.
If you book a flight departing from the UK from us with your tour, or if you live in the UK and your tour includes domestic flights, then your entire package is ATOL protected by the Civil Aviation Authority. Our ATOL number is 10467.
Additional financial protection is also provided through International Passenger Protection for passengers not booking flights.
Please see our website or booking conditions for more information.

It is impossible not to have an impact on the local environment, cultures and eco-systems when you travel. However, it is very possible to try and ensure that these impacts are as limited, or positive as possible. We are committed to ensuring that we try to leave our host countries in a better state than we found them and encourage and assist our travellers to help us with this.
The following are a few simple tips that require very little effort on your part but which will help ensure that any effect you have on the locations you visit is positive rather than negative.

  • Don’t prejudge: Things in different countries will almost certainly be different. That doesn’t make them worse or inferior, just different.
  • Communicate: Don’t expect locals to speak your language. Take the trouble to learn a few words or phrases of the local language. Don’t worry about sounding silly. Most locals are patient and accommodating and appreciate you making the effort to communicate in their language.
  • Conserve energy: Be careful not to waste valuable resources. Use local resources sparingly. Switch off lights, air-conditioning and fans when you leave the hotel room and don’t waste water. Remove superfluous packaging. Many countries have far less efficient waste disposal systems than ours. Remove packaging from newly acquired items before leaving home.
  • Don’t litter: No matter how untidy or dirty the country you’re travelling in may look to you, avoid littering, as there is no need to add to the environment's stress. Many of the countries we visit have a tough challenge dealing with rubbish and waste. Please consider taking home as much plastic waste as you can (e.g. water bottles).
  • Choose environmentally friendly products: By using environmentally friendly (bio degradable) sun creams, shampoos and detergents you can help reduce pollution.
  • Respect local customs and traditions: As you are a guest in these countries, you should also comply with the local customs. If you are friendly and well mannered, the locals will reciprocate and it will only enhance your experience. It’s important to follow dress and behaviour guidelines especially when visiting religious or sacred sites (your tour leader will advise you how best to do this).
  • If a client commits an illegal act the client may be excluded from the tour and Encounters Travel shall cease to have responsibility to/for them. No refund will be given for any unused services.

All porters are employed and equipped following guidelines set by the International Porter Protection Group (IPPG).

You can stay in touch with us online by following us on Facebook and Twitter. We post updates on relevant travel news in our destination countries, special offers and discounts and other interesting travel related news and information.
www.facebook.com/encounterstravel
www.twitter.com/encounterstravl (yes, without the 'e')

It is important when considering and preparing to travel anywhere in the world that you have a good understanding of the country you are visiting, its laws and customs, and the possible risks and situations that may occur. This includes specific risks related to your itinerary (eg. does it involve water & can you swim, are you fit enough for the activities included), as well as more general risks such as terrorism and natural disasters.

General details and links to more information about health risks, visa requirements, money, and travel insurance are given in these tour notes. We recommend that you re-read all these before your departure as well as the small print of your travel insurance policy so you know exactly what is covered and what is not.

You should take copies of your important travel documents with you and ideally also store them online securely as a backup. Make sure that you have given us your emergency contact details and told that person where and when you are travelling. Ensure you take enough money with you and that you have access to emergency funds.

Finally, you should read through and stay updated with the current official government travel advice for your destination. We are registered partners with the UK Foreign Office's 'Know Before you Go' campaign which provides further useful and invaluable information.

'Know Before you Go' campaign

Greenland Viking Trails dates & prices

Prices are per person based on two people sharing. This tour is only available on the dates mentioned below and you will be joining other travellers on board the expedition vessel.
Start Date End Date Price (P/P) Offer Price Note
05 Aug, 2016 13 Aug, 2016 US$2660 - Twin Inside Cabin Book now
05 Aug, 2016 13 Aug, 2016 US$2940 - Twin Porthole Cabin Book now
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Encounters Travel Reviews
Service

Posted Apr 15, 2016
Service rating : Waleed our tour guide was beyond fabulous and catered for everyone's needs, nothing was too much for him. The service and information provided prior to the holiday was of an excellent standard and set the scene for the holiday. Being met at the airport upon arrival calmed everyone's nerves and set the standard of support for the remainder of the holiday.

Product : Loved it and was so sad to leave. Such a beautiful country and everyone we met were welcoming, happy to chat and take photo's with and of us.
Service

Product

Posted May 23, 2014
Service rating : Great tour and good help and quick response from the office. .

Product : It was really good and loved the trip to the village where no other tourists go. The tour guide gave us a real Morrocan flavour. A map of Marrakech and also of the tour route would be a great welcome touch.
Service

Product

Posted Feb 13, 2014
Service rating : The tour guide was exceptional - perhaps a bit too much information on the first day on the coach. Non-stop talking for 2.h hours. But otherwise fantastic.

Product : Some of the food provided was a bit disappointing. Obviously the hotels are all to a certain Moroccan Standard but the food quality on 2 occasions was well below standard.
Service

Product

Posted Apr 15, 2016
Excellent itinerary. So much to do and see. Best trip I've done so far
Service

Product

Posted Oct 24, 2015
Service rating : From the moment we were met by our taxi until our taxi dropped us off at the airport to return home we were treated like royalty. The whole holiday was superb

Product : We had been with Encounters Travel before to Jordan which was excellent, so our expectations were high. We were not disappointed. The hotels were very good, the guide extremely knowledgeable with excellent English, and food plentiful and excellent. We visited all the places We remembered from the bible at Sunday school, and then some. I would recommend this holiday to anyone. It was fantastic. I shall definitely book another holiday with Encounters Travel.
Service

Product

Posted Feb 13, 2014
Service rating : Customer service prior to trip was great. Guides were amazing. Food was average. Itinerary was alright but needs improvement.

Product : The itinerary was okay but need improvement. The cheetah stop was rather dismal. The wine stop would be better if it included a wine tour. The safari was disappointing. Wasn't afforded enough time at the bungee stop to do any shopping
Service

Product

Posted Feb 18, 2014
Service rating : I felt some of the information I was given prior to the start of the tour was a little misleading.



Also, on return from the tour, I sent an e-mail with feedback (see below) as was requested. I never received any thanks or even acknowledgement.

Product : I'd actually put it somewhere between good and poor. Here, for the record, is the unacknowledged e-mail I sent on 1 September 2013:



Hi Will,



Just a little bit of feedback on my recent tour. Overall, I had a good time. The first part of the tour was well organised, with a great leader and nice group of people, and the places we visited were really interesting. The boat trip too was a good experience. I do, however, have a few comments about the information provided on the second part of the tour:



When you first told me there were eight people on the tour, you might have said that they would only be there for the first seven days, and that I'd be with a different group of people on the boat, and then on my own in Olympos and Antalya. This wasn't too big an issue for me, but one of the reasons for going on a tour is to be with other people: some people might have been a bit uncomfortable being on their own.



Your website says that the trip includes the services of a local tour leader throughout. However, there wasn't a tour leader for the second part of the tour. Indeed, information generally about this part was a bit lacking. At Istanbul, I was given a programme giving all the details for the first few days, including the hotels we'd be staying at - but this suggested I'd be going back to Istanbul on Day 8. The tour leader had not been told I'd be going onto Fethiye and Antalya.



At Fethiye I was dropped outside a travel agents at 7.30am (having set off from Pamukkale at 5am). The driver said it opened at 8, but nobody turned up until 9, by which time I was starting to worry I was in the wrong place. I was then told to come back at 10.30 and the boat did not sail till 11.30. I'm not quite sure why we needed to make such an early start - leaving at 7 would have still got me there two hours before sailing.



I had to text the emergency contacts twice to find out where I should go when I got to Olympos and how to arrange the transfer to Antalya. This information should really have been provided at the start of the tour.



Just on the programme, while it was good, I have a few suggestions:



It would have been good to visit the Gallipoli Museum. I think we all felt the time in Gallipoli was a little bit rushed, especially as we were quite early getting to the hotel in Cannakale.



I think the visits to the carpet and leather places should have been optional. The carpet place was reasonably interesting at first, but we then spent ages sitting around listening to a sales pitch. Most of us would have been very happy to give the leather shop a miss. Another Fez Travel group went to a winery, which sounded much more interesting.



It would have been good to have another night in Olympos.



Hope this helps with your organisation of future tours.



Thanks,

Kevin
Service

Posted Jan 07, 2016
I had several questions & they were very patient & helpful.
Service

Product

Posted Aug 12, 2014
Excellent guide in Govinda. First class
Service

Product

Posted Oct 27, 2015
Service rating : This was my first experience with Encounters Travel and I could not be happier or more satisfied with the range and quality of the services provided. Encounters' staff both at their UK offices and in the field are extremely professional and knowledgable. The company responded promptly and satisfactory to all issues, queries or requests that I had during the booking of the holiday and the actual travel at my destination.

Product : I could not have wished for a better introduction to Egypt than Encounters Travel/Egypt Uncovered tour. The Egypt Experience tour is very comprehensive, excellently designed and efficiently ran by the local staff. Accommodation included in the tour is superb; the tour guides are knowledgable and enthusiastic; all key sites that should be visited on a first trip to Egypt are included in the package; and local travel runs extremely smoothly. Moreover, enjoying a private tour of such quality has made of this trip an unforgettable experience that I hope to repeat soon. Thoroughly recommendable!
Service

Product

Posted Apr 16, 2016
Service rating : Encounters Travel communicated well and managed our booking efficiently. The only concern we had was the late arrival of our visa for Bhutan that we only received the day before we travelled.

Product : The itinerary was limited and needs reviewing, particularly considering the cost of the trip. It could have been covered in a shorter, but busier trip and with slight adjustments to timings each day. Travel days could also include more activities. We booked this tour because we wanted to join a group and the dates fitted in with our plans but we were the only ones. Had we known this we would have looked more closely at itinerary to ensure trip matched our interests better.
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Product

Posted Jun 18, 2014
Service rating : The tour guide was personable and engaged with the group and accommodated us in making the tour enjoyable. He went beyond and above at times.

Product : The trip as a whole was interesting, giving us a taste of the Morocco culture, plus the differences of landscapes from mountain to dessert. The Sahara camp out was disappointing, it reminded me of a tourist KOA camp site in the States and the food was not very good. But, I felt it was an educational and eye opening experience.