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R48150 (p/p)

Wet & Wild in Thailand Tour

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Wet & Wild in Thailand OVERVIEW

TOUR SUMMARY

13 days

Bangkok to Bangkok

From

R48150 (p/p)

Country(ies): Thailand

Tour type: Family

Group size: Min: 3 | Max: 16

Accommodation: 3-5 star hotels/resorts, sleeper train, raft house & tree house

Meals:

Transport: A/C minibus, sleeper train & flight

Highlights: Bangkok sightseeing, Khao Sok National Park, lake canoeing, jungle walks, Krabi's beaches, mangrove & canyon kayaking

This family adventure tour features a wide range of activities and destinations to give your family a fun and rewarding holiday in Thailand. We spend time in Bangkok itself, including a bike ride and boat trip, before heading to Khao Sok National Park for some jungle wildlife safaris and lake trips. We then spend time by the beach in Krabi, including some kayaking and snorkelling as well as plenty of free time, before returning to Bangkok.

This is one of our more active family tours in Thailand, and suitable for children aged 7 and over. Starting in a family-friendly mid-range hotel, we spend the first few days in Bangkok, visiting the Grand Palace, and doing a boat trip to the colourful Damnoen Saduak floating market.

An overnight sleeper train journey takes us south to Khao Sok National Park, where we spend an adventurous night staying in unique Treehouses in the forest canopy. We enjoy several walks with a naturalist into the park, and spend two nights staying in simple raft-houses on the Raja Phraba lake. From the lake we have more walks into the park, as well as a canoe trip on the lake, and time to relax and enjoy swimming.

From the lake we have more walks into the park, as well as a canoe trip on the lake, and time to relax and enjoy swimming. From Khao Sok we head to the beach at Krabi where we stay in a luxury beach resort for some added comfort after our previous more basic accommodation in the park. We include a boat trip to some of the most beautiful beaches, islands and coral reefs in the area.

As a private tour for your family, we can customise the itinerary and accommodation levels and styles as much or as little as you wish.

ITINERARY

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Day 1:   Arrive in Bangkok

We meet you at Bangkok airport and transfer you to your hotel. The rest of the day is free for you to settle in and relax.

OVERNIGHT:

Bangkok hotel

MEALS:

None

EXTRAS:

Extra day in Bangkok - pre-tour
Child discount (under 12)
Single room supplement (THFAWW)


Day 2:   Bangkok, Grand Palace tour

This morning you'll enjoy a half day tour of Bangkok, visiting the stunning Grand Palace complex and the Royal Temple of the Emerald Buddha. You'll also stop at the nearby Wat Po, Bangkok's oldest and largest Wat, and home to the largest reclining Buddha. Your afternoon is free for you to enjoy at your leisure.

OVERNIGHT:

Bangkok hotel

MEALS:

Breakfast

EXTRAS:

None


Day 3:   Bangkok, cycling tour & boat ride

We start today with a cycling tour of the countryside around Bangkok. You'll visit the Kamalulislam mosque, hub of the local Muslim community, ride along canals glimpsing the life of local Thai families. You'll visit fish farms, rice mills, traditional Thai wooden houses and before arriving in the old market town of Nong Chock. Here we trade your bikes for boats and complete your journey with a river cruise down the Saen Seab canal. In the evening, we transfer to the train station to board the overnight sleeper train to Surat Thani, in a second class, air conditioned, sleeping berth.

OVERNIGHT:

On board sleeper train

MEALS:

Breakfast, Lunch

EXTRAS:

None


Day 4:   Khao Sok National Park

On arrival in Surat Thani, we'll take time for breakfast before transferring you by road to Khao Sok National Park. The park comprises 656 sq. km. of dense rainforest with waterfalls, limestone cliffs, numerous streams, an island-studded lake, and many riverside walking trails. Late morning you'll take a walk into the park with an experienced local jungle guide. After lunch you'll visit some small caves and a village temple. You spend the night in large treehouses (complete with proper beds, shower and toilet), right up in the forest canopy.

OVERNIGHT:

Khao Sok tree-house

MEALS:

Lunch, Dinner

EXTRAS:

None


Day 5:   Khao Sok National Park, boat ride & hike

After breakfast we transfer to the Raja Phraba Lake and travel by boat to our accommodation for the night - raft houses, floating on the lake. After settling in and taking lunch, we will take a boat trip for a 2 to 3-hour hike to a wonderful vantage point giving a dramatic and panoramic view of the lake and surrounding jungle. After dinner you can take a guided walk to observe the natural nightlife of the rainforest.

OVERNIGHT:

Khao Sok raft-house

MEALS:

Breakfast, Lunch, Dinner

EXTRAS:

None


Day 6:   Khao Sok National Park, boat ride

It's an early start today for a longer hike into the jungle to observe and learn more about the local flora and fauna. We'll view local wildlife, giant trees - some with huge buttress roots, wild orchids, ferns and much more. We then return to the raft houses for a late lunch and the rest of the afternoon is free to relax. Various options are available to swim, or go tubing on the river.

OVERNIGHT:

Khao Sok raft-house

MEALS:

Breakfast, Lunch, Dinner

EXTRAS:

None


Day 7:   Khao Sok National Park, transfer to Krabi

The morning is free for you to relax and enjoy your natural surroundings in the park. After lunch we provide a private transfer to the idyllic beach resort of Krabi. You'll check into your luxurious beach resort with lots of facilities, swimming pools, and normally a private beach. The rest of the afternoon will be free for you to just relax on the beach after your exertions of the last few days in the park.

OVERNIGHT:

Krabi hotel

MEALS:

Breakfast, Lunch

EXTRAS:

None


Day 8:   Krabi, boat cruise

Today you will take a cruise to visit some of the most beautiful beaches, islands and coral reefs in the area. En route you'll pass beautiful off-shore islands and spectacular limestone rock formations. We'll stop Rai Leh Beach, one of the most beautiful and romantic beaches in Thailand, with time for swimming, rock climbing or trekking up the mountain for a breathtaking view of the lagoon. You'll then visit nearby islands to experience snorkelling over the stunning corals and to swim with dazzling schools of fish.

OVERNIGHT:

Krabi hotel

MEALS:

Breakfast, Lunch

EXTRAS:

None


Day 9:   Krabi, mangrove kayaking

Your next activity in Krabi is an easy kayaking trip to explore the mangrove forests and river estuary, and to admire their fascinating ecological systems. There should be a chance to see water monitor, monkeys, and gibbons. After paddling through mangrove forests, the day's highlight will be passing beneath the Khanab Nam Mountain, a magnificent canyon covered with wild flora and extending for some 400 meters. The afternoon is free to relax and soak up the sun back in your hotel.

OVERNIGHT:

Krabi hotel

MEALS:

Breakfast, Lunch

EXTRAS:

None


Day 10:   Krabi, free time

We have kept today completely free for you to just enjoy and relax at your resort in Krabi. Of course if you'd like to do more excursions or activities there are plenty of options available to you.

OVERNIGHT:

Krabi hotel

MEALS:

Breakfast

EXTRAS:

None


Day 11:   Krabi, free time, flight to Bangkok

You have a little more free time today before we transfer you to the airport for your flight back to Bangkok.

OVERNIGHT:

Bangkok hotel

MEALS:

Breakfast

EXTRAS:

None


Day 12:   Bangkok, free, transfer to airport

Your morning is free to do some last minute sightseeing or shopping before we transfer you back to airport for flight home.

OVERNIGHT:

N/A

MEALS:

Breakfast

EXTRAS:

Extra day in Bangkok - post-tour


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Included:
  • All accommodation as stated in the itinerary
  • Internal flight from Krabi to Bangkok
  • All transport and transfers
  • 24-hour airport arrival & departure transfer service
  • Services of a local tour guide during sightseeing and activities
  • Entrance fees (including park entrance fee)
  • Meals as indicated in the itinerary

Excluded:
  • International flights (available on request)
  • Visa fees
  • Travel insurance (compulsory, available on request)
  • Meals not indicated in the itinerary
  • Drinks, snacks and other personal expenses (e.g. laundry)
  • Tips for tour leader, rafting guide and park guide
  • Any other items not mentioned above

Dates and Prices

The prices below are based on a family of 4 travelling with 2 adults and 2 children aged over 11. Discounts are available for larger families and younger children. Please contact us for a customised quote to suit your family.

Start Date
End Date
Price (P/P)
Offer price
Note

29th of Mar 2024

30th of Apr 2024

R49900.00

-


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1st of May 2024

30th of Sep 2024

R48150.00

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Book this tour in less than 3 minutes!

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Accommodation

The hotels and accommodations listed below are the ones we most often use on this tour. From time to time we may exchange these for similar properties at the same level. In general, specific hotels cannot be guaranteed on our group tours, but you may select your preferred options if you are booking a tailor-made trip.

IBIS Riverside Bangkok

IBIS Riverside Bangkok

Bangkok

Local rating

Our rating

 IBIS Riverside Bangkok IBIS Riverside Bangkok

Set beside the Chao Phraya River, the Ibis Riverside is a good option for those looking to visit Bangkok on a budget. The property offers a beautiful riverside swimming pool and clean, comfortable guest accommodation.

 

Set beside the Chao Phraya River, the Ibis Riverside is a good option for those looking to visit Bangkok on a budget. The property offers a beautiful riverside swimming pool and clean, comfortable guest accommodation.

 

Sleeper Train

Sleeper Train

Bangkok

Local rating

Our rating

 Sleeper Train Sleeper Train

The sleeper trains in Thailand are of a good standard and are popular with tourists. Each carriage has its own steward who ensures the train is kept clean and tidy, and from whom meals and drinks can be ordered to your seat. There is also a separate restaurant car. Each carriage will sleep approximately 40 people. On either side of the carriage there are 2 seats facing each other, with a window and small table. In the evening, the steward will convert these seats into beds for you, with a pillow, sheets and a blanket as well as a curtain for privacy.

The sleeper trains in Thailand are of a good standard and are popular with tourists. Each carriage has its own steward who ensures the train is kept clean and tidy, and from whom meals and drinks can be ordered to your seat. There is also a separate restaurant car. Each carriage will sleep approximately 40 people. On either side of the carriage there are 2 seats facing each other, with a window and small table. In the evening, the steward will convert these seats into beds for you, with a pillow, sheets and a blanket as well as a curtain for privacy.

Our Jungle Camp Resort

Our Jungle Camp Resort

Khao Sok

Local rating

Our rating

 Our Jungle Camp Resort Our Jungle Camp Resort

For those heading to the South of Thailand, you must make time for a visit to Khao Sok National Park and the Jungle Camp if a great option. Rooms at the property are truly unique and you have a choice of Treehouses, Bungalows or Bamboo Huts, all set in jungle surroundings. The resort has a well-regarded on-site restaurant which offers freshly cooked, most of which is grown at the hotel farm. Whether you opt for a bungalow, tree-house or bamboo hut, you'll find a private balcony and en-suite facilities waiting for you.

 

For those heading to the South of Thailand, you must make time for a visit to Khao Sok National Park and the Jungle Camp if a great option. Rooms at the property are truly unique and you have a choice of Treehouses, Bungalows or Bamboo Huts, all set in jungle surroundings. The resort has a well-regarded on-site restaurant which offers freshly cooked, most of which is grown at the hotel farm. Whether you opt for a bungalow, tree-house or bamboo hut, you'll find a private balcony and en-suite facilities waiting for you.

 

Dusit Thani Krabi Resort

Dusit Thani Krabi Resort

Krabi

Local rating

Our rating

 Dusit Thani Krabi Resort Dusit Thani Krabi Resort

Just a short walk from the beach and surrounded by beautiful cliffs and exotic landscapes, those looking for a luxury stay should look no further than the Dusit Thani Resort. The Resort has 240 rooms, beachfront pools and a great choice of restaurants. Rooms here boast private balconies, satellite TV, DVD players, air-conditioning and Thai décor.

 

Just a short walk from the beach and surrounded by beautiful cliffs and exotic landscapes, those looking for a luxury stay should look no further than the Dusit Thani Resort. The Resort has 240 rooms, beachfront pools and a great choice of restaurants. Rooms here boast private balconies, satellite TV, DVD players, air-conditioning and Thai décor.

 

Options

Our tours are designed to include all that you need to enjoy a really special time in the destination you‘re visiting. However, we do also offer some extra options to complement the tour and add some additional sightseeing or activities, or some extra time at either end of the tour.

All accommodation based options (e.g. Single supplements, extra nights, cruise upgrades) should be booked and paid for in advance so that we can make the appropriate arrangements. Other options may either be booked and paid for in advance or while you are on the tour, though we recommend booking in advance to ensure there are no issues with availability.

Many options are priced the same throughout the year, but some may incur single or high season supplements - full details are given on the tour reservation form or on request.

Single room supplement (THFAWW)

From R14260*

Single room supplement (THFAWW)

Min numbers: 1 *Based on 1 person/s


This option guarantees you a single room in all the hotels throughout the tour. Extra beds are available for single children to share their parents room if required. Please contact us if you have any questions regarding room allocations for your family.

Note: The price shown is a low season price. Slightly higher prices may apply during high and peak seasons - the exact price for your dates will be shown on the online booking form and is always available on request.

Extra day in Bangkok - post-tour

From R1470*

Extra day in Bangkok - post-tour

Min numbers: 1 *Based on 2 person/s


This option adds an extra day to the end of your tour, staying in the same hotel as the main tour itself (subject to availability). Your airport departure transfer is still included. Prices shown are per person and based on two people sharing.

Note: Single room and peak season supplements apply.

Extra day in Bangkok - pre-tour

From R1470*

Extra day in Bangkok - pre-tour

Min numbers: 1 *Based on 2 person/s


This option adds an extra day to the start of your tour, staying in the same hotel as the main tour itself (subject to availability). Your airport arrival transfer is still included. Prices shown are per person and based on two people sharing.

Note: Single room and peak season supplements apply.

Tour Notes

The detailed Tour Notes below have been written to give you some more detailed information about how the tour runs, what to expect, and how to prepare for your holiday. We recommend downloading an up to date copy of these shortly before you travel in case of any changes.

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  1. International Flights

We want to give you as much flexibility as possible when it comes to booking your holiday with us. So, to take account of people with varying travel plans, we don’t include your international flights in the main tour price. We are however very happy to suggest flights to go with the tour. Please contact us with your preferred dates and departure airport and we’ll give you a selection of airlines, times and fares to choose from.

Your airport arrival & departure transfers are included on the first and last days of the tour.

Most of our Thailand tours start and finish in Bangkok, and include an arrival and departure airport transfer from/to Bangkok international airport (BKK). However, some tours also finish on one of Thailand's islands. Transfers back to Bangkok or to one of the nearby island airports can be arranged on request.

We do also sometimes advertise flight inclusive packages from selected airports. Where these are shown on our website, prices are correct at the time of quoting, but are subject to continued availability of the fare used. Prices will be reconfirmed at the time of booking, and we will also provide the flight times and airline details before tickets are issued. 
Flight inclusive prices are based on the cheapest Economy ticket class available which is generally non-refundable and non-changeable unless the flight is cancelled for reasons such as Covid-19, in which case the airlines are more flexible. More flexible ticket options, as well as Premium Economy and Business Class tickets are available on request for an additional supplement. Any changes made to flight inclusive bookings will be subject to the airline rules on your ticket. 


  2. Culture and Customs

Dress code
The Thai people consider dressing appropriately to be important and respectful, so please follow their example. This means covering up your swimwear while not on the beach or by the pool, and while shorts and T-shirts are fine, please try not to look scruffy. Remember to take your shoes off before entering local houses or any religious buildings.

Temple etiquette
When entering temples you should wear clothes that cover your knees and shoulders. Women may be asked to wear long skirts, not trousers, and shorts are not appropriate for either sex. You may wear a shawl to cover up and these are sometimes available to hire before entry. Again please take your shoes off before entering. 

Buddhist Culture
Thailand is a Buddhist country and Buddhism permeates nearly all aspects of society and culture, resulting in a country with different customs to much of the West. Rudeness and disrespect are frowned upon and you will be judged on your behaviour. Some tips for behaviour to avoid causing offence are; do not touch other people with your feet, point your feet at Buddhist statues or shrines (be careful of this when you sit), and don't touch the head of someone you don't know well. Public displays of affection are frowned upon, so save these until you are in private. You'll find being polite using a few Thai words will really pay dividends (thank you is Kawp Khun Kaa if you are female, and Kawp Khun Kraap if you are male. Your tour guide will provide more information and advice while you are on the tour; please don't hesitate to ask them any questions or for advice.

The Royal Family
The Thai people have huge respect for their Royal Family and this is enshrined in many laws as well. You should bear this in mind when speaking to Thai people and in simple things like remembering that Thai paper money has the King's face on and should therefore be treated carefully.

Drugs and Alcohol
Drugs are illegal in Thailand and heavy penalties including very large fines and jail time can be imposed. Don't think that because you are a tourist you are exempt or will be treated differently. Drinking is legal and you should not worry about having a few beers or cocktails while on tour. However remember to be respectful to your surroundings, fellow group members and the local population.


  3. Entrance Fees

The tour price includes entrance fees to all the tourist sites mentioned in the itinerary.  You will need to cover the cost of entrance to any other extra sites that you may wish to visit.


  4. Tipping

Tipping is not part of Thai culture but has become customary but not compulsory in the tourist and service industry. Tipping is always optional, and any amounts paid should reflect excellent service. You may therefore wish to tip your guide and driver at the end of the tour.  You should not feel obliged to tip any particular amount, and should consider your personal budget. We are often asked to provide a guide however, and can suggest that approx. GBP 5 / USD 8 per person per day would be appropriate.


  5. Health and Vaccinations

You should ensure you are fully insured for medical emergencies including emergency evacuation and repatriation.

Recommended vaccinations and other health protection measures vary according to the country you are visiting and where you are travelling from. We recommend you contact your GP/medical practitioner or a travel clinic for current information on vaccinations needed for your destination. You should ensure that you are up to date with vaccines and boosters recommended for your normal life at home, including for example, vaccines required for occupational risk of exposure, lifestyle risks and underlying medical conditions. In addition, additional courses or boosters normally recommended for the countries in this region are:

Thailand: Additional vaccinations: Hepatitis A, Tetanus. Malaria map. Yellow Fever certificate: Required if arriving from or having transitted through an infected area.
Vietnam: Additional vaccinations: Hepatitis A, Tetanus, Typhoid. Malaria map. Yellow Fever certificate: Required if arriving from an infected area.
Cambodia: Additional vaccinations: Hepatitis A, Tetanus, Typhoid. Malaria map. Yellow Fever certificate: Required if arriving from or having transitted through an infected area.
Laos: Additional vaccinations: Diptheria, Poliomyelitis, Hepatitis A, Tetanus, Typhoid. Malaria map. Yellow Fever certificate: Required if arriving from an infected area.

The above information can change at short notice. For up to date health information & vaccination requirements we recommend that you contact your medical practitioner or a travel clinic.

Malaria: Vaccinations are not available against Malaria, which is a disease transmitted by mosquitoes that can be very serious and sometimes fatal. You should avoid mosquito bites by covering up bare skin with clothing such as long sleeves and long trousers and applying insect repellents to exposed skin. When necessary, sleep under a mosquito net. Mosquitoes are most active during and after sunset. You should consult with your GP/medical practitioner/travel clinic about the most appropriate malaria prophylactic medication to take for the regions you are visiting.

Yellow Fever: This disease is spread by infected mosquitoes that bite during the day. A Yellow Fever Certificate of vacinnation may be required as a condition of entry depending on which country you are arriving from, or that you have travelled or transitted through recently (including connecting flights with stopovers of over 12 hours). You can view this US CDC information about where the virus is present and follow the links to further information detailing which countries need you to have a Yellow Fever vaccination as part of their entry requirements. Please ensure you have this certificate with you and to hand if necessary.

Please inform us of any pre-existing conditions such as diabetes or asthma and any prescription medicine you may be taking. We also need to know about any food allergies or physical disabilities that you may have.


  6. Passports and Visas - Thailand

Passports should be valid for at least six months after your departure from the country. Please do not bring an almost full or almost expired passport. Visa arrangements are the responsibility of the traveller, and requirements are subject to change by the local authorities.

Most foreign nationals (including UK, EU, USA, CA, AU, NZ, SA) are granted a visa exemption on arrival for stays in the country of up to 30 days. If you are looking to spend longer in Thailand then you will need to leave the country and re-enter to extend your stay. We strongly recommend arranging your visa in advance if you would like to stay longer than 30 days in Thailand.


  7. Time
The time in Thailand, Vietnam, Cambodia and Laos is GMT plus 7 hours. Daylight saving adjustments are not observed.

  8. Voltage
Sockets are two round or flat pronged and 220 volts (Type A, B, C). Universal adaptors are available in most airport shops if you don't have one already. Standard European adapters will work fine, though sometimes they may feel a little loose in the sockets. All hotel rooms have electrical sockets where you can re-charge cameras, phones etc. Hair dryers are normally available on request from the hotel reception if not in your room already.
If you have US appliances (110 volts) you will need a voltage converter as well as a plug adapter.

  9. Money

The currency in Thailand is the Thai Baht (THB). You do not need to arrange to bring any Thai Baht with you to Thailand, as change facilities are readily available in the airport, hotels and banks. We recommend that you consider bringing both credit cards and some cash in a hard currency (e.g. GB Pounds, Euros, US Dollars).

ATMs are readily available in the arrivals hall of Bangkok airport and in most major towns. Many local shops in larger towns and resorts will accept VISA/Mastercard or Amex, but may charge fees of up to 10% - check before you pay. Travellers cheques are not recommended as they can not be changed in many places now, and can incur high fees.

For security we recommend that you use the safety deposit box in your hotel room or at the hotel reception if available. You should also be careful of pickpockets in crowded places, especially places like Khao San Road in Bangkok.

While in Thailand you will need sufficient funds to cover meals not included in the itinerary, drinks, snacks, souvenirs and personal expenses such as laundry. Check the Included/Excluded notes below the tour itinerary for more guidance. These should generally all be paid for in Thai Baht.

It is difficult to recommend a level of personal spending money which will suit everyone as this can differ greatly, but as a guideline, we would suggest allowing USD 15-25 per person per day as a minimum. Allow more if you plan on doing lots of shopping, or buying many alcoholic drinks.


  10. What to take
Luggage: Suitcases, rucksacks or fabric holdalls are all fine to bring with you to Thailand, though if your itinerary has many stops and different travel included within it, we recommend packing light and not bring any large cases. You should also bring a small daypack/bag to take out during the day. Your main luggage will normally be left in the hotel during your sightseeing trips – you will not need to carry it far, and there are nearly always hotel porters to assist.

Luggage limits: There is no luggage limit for this tour. However, most airlines restrict you to between 20kg and 25kg for your hold luggage and between 5kg and 10kg for hand luggage. Please check with your airline before travelling to the airport.

Climate and Clothing: There are three reasonably well-defined seasons in Thailand, but unlike in Europe, where seasons are temperature based, Thailand is tropical and generally speaking warm all year round. Rains from the monsoon are the marker of seasons and the rainy season is from June to October. Pre-monsoon is from March to May, when the weather becomes progressively hotter. Post monsoon is from November to February when the weather is cooler. The range of temperature is more marked in the north where pre-monsoon can be very hot, though the heat is much drier than in the south. Winter in the north can feel cool, particularly in the mountains. Take light clothes with something warmer for the winter nights if you are travelling to the north. Some light raingear would be useful in the wet season.

Other items: We recommend you also bring:

  • Cool footwear (sandals are ideal). If you are interested in exploring the reefs, a pair of reef shoes is recommended to avoid injuries. If you are trekking, then bring comfortable and sturdy walking shoes or light walking boots.
  • Swimming costumes – rash-guards/t-shirts are recommended for snorkelling to avoid sunburn.
  • Sunscreens, after sun lotions and personal hygiene products – Please adhere to 100ml restrictions for anything you wish to carry on hand-luggage on flights.
  • Prescription medications (if required) – please bring supporting documents.
  • Power adapter for phones, laptops etc
  • Sunglasses and hats
  • Basic first aid kit and toiletries
  • Money belt
  • Small torch
  • Dive certification card and log book if you intend to participate in SCUBA diving.
  • Sleeping bag if your tour includes any hill-tribe or village trekking

  11. Booking & Payment

If you would like to book a place on this tour, please complete the online reservation form on our website (via the Dates & Prices tab on the tour page). You may make a deposit or full payment online, or just hold a reservation if you prefer (full payments are due 8 weeks before departure). We will then contact you with more details about how to complete your booking. Payments may be made by debit or credit card (subject to a card processing fee), or by making a bank transfer, or posting us a cheque/bank draft. Full details will be provided in your booking confirmation email. Please contact us if you would like any more information or have any questions before making a booking.


  12. Travel Insurance

Travel insurance is compulsory on all of our tours and needs to cover personal accident & liability, medical expenses and repatriation, travel delay & abandonment. We also strongly recommend that you take out cover against cancellation and lost/stolen baggage. Personal medical insurance does not normally provide sufficient cover and is generally not suitable for travel on our tours. You will not be able to join your tour if you have not provided us with details of your insurance or if you arrive without cover in place (no refunds will be due in this event). More information...

You may arrange your own insurance, or you can take advantage of a comprehensive policy that we can arrange for you through Endsleigh Insurance which has been designed to be suitable for our tours. The policy is available to travellers of all nationalities and you do not need to live in the UK  to take out the policy. For full details of cover provided, prices and to apply for one of our policies, please complete travel insurance application form.
Note: Any country that borders the Mediterranean is considered as 'Europe' for the purposes of travel insurance (including Turkey, Israel, Egypt and Morocco). If you are doing a tour that visits one country in 'Europe' and one that is 'Worldwide' (for example, an Egypt and Jordan tour), then you need a 'Worldwide' policy. When completing the form you should enter your travel dates including any extra days involved in overnight flights or connecting travel between your home and the tour. Our policies are not able to cover any extra time or activities other than your tour and options booked with us and your travel to & from home.

Note - to comply with insurance sales regulations, our travel insurance policies are only available to customers booking directly with us. If you have booked through a travel agent you will need to arrange your own insurance.

If your tour includes car hire, ior if you plan to arrange a hot air balloon flight locally or do some scuba diving during your tour, you should check the small print in your policy to make sure these are covered (these are covered in our policy). Please also check the maximum altitude that you will be reaching and that full cover including emergency evacuation is provided up to this altitude.

If you are taking expensive camera gear or other electronic equipment with you then please check the coverage and the fine print of your policy to ensure that you have sufficient cover.

IMPORTANT:  We must have your travel insurance details (policy number and type of insurance) before you depart or you may not be allowed to join the tour.  If you haven't told us already, please let us know the details when you can. You should take a paper copy of your insurance policy with you as you may be asked to show this at the start of the tour.

Covid-19
Before purchasing any travel insurance, please check the coverage provided for situations related to Covid-19, and for the rules about government travel advice. Your normal policy may not be suitable. Details about our own policies cover levels are given on our website


  13. Financial Security

We are a UK registered company and are committed to providing our customers with financial protection to provide peace of mind and to allow you to book with confidence.
We have therefore partnered with Trust My Travel Ltd., which provides financial protection services to over 2000 partners around the world. Funds paid to us by our customers are protected via an Insurance policy held by Trust My Travel. Each traveller and the description of services sold is declared against Trust My Travel’s insurance policy directly against our financial failure. In the event of our insolvency, you will be refunded for any unfulfilled products and/or repatriation to the UK (where applicable). Please see our website or booking conditions for more information.


  14. Responsible Tourism

It is impossible not to have an impact on the local environment, cultures and eco-systems when you travel. However, it is very possible to try and ensure that these impacts are as limited, or positive as possible. We are committed to ensuring that we try to leave our host countries in a better state than we found them and encourage and assist our travellers to help us with this.
The following are a few simple tips that require very little effort on your part but which will help ensure that any effect you have on the locations you visit is positive rather than negative.

  • Don't prejudge: Things in different countries will almost certainly be different. That doesn't make them worse or inferior, just different.
  • Communicate: Don't expect locals to speak your language. Take the trouble to learn a few words or phrases of the local language. Don't worry about sounding silly. Most locals are patient and accommodating and appreciate you making the effort to communicate in their language.
  • Conserve energy: Be careful not to waste valuable resources. Use local resources sparingly. Switch off lights, air-conditioning and fans when you leave the hotel room and don't waste water. Remove superfluous packaging. Many countries have far less efficient waste disposal systems than ours. Remove packaging from newly acquired items before leaving home.
  • Don't litter: No matter how untidy or dirty the country you're travelling in may look to you, avoid littering, as there is no need to add to the environment's stress. Many of the countries we visit have a tough challenge dealing with rubbish and waste. Please consider taking home as much plastic waste as you can (e.g. water bottles).
  • Choose environmentally friendly products: By using environmentally friendly (bio degradable) sun creams, shampoos and detergents you can help reduce pollution.
  • Respect local customs and traditions: As you are a guest in these countries, you should also comply with the local customs. If you are friendly and well mannered, the locals will reciprocate and it will only enhance your experience. It's important to follow dress and behaviour guidelines especially when visiting religious or sacred sites (your tour leader will advise you how best to do this).
  • If a client commits an illegal act the client may be excluded from the tour and Encounters Travel shall cease to have responsibility to/for them. No refund will be given for any unused services.

All porters are employed and equipped following guidelines set by the International Porter Protection Group (IPPG).


  15. Follow Us Online

You can stay in touch with us online by following us on Facebook and Twitter. We post updates on relevant travel news in our destination countries, special offers and discounts and other interesting travel related news and information.
www.facebook.com/encounterstravel
www.twitter.com/encounterstravl (yes, without the 'e')


  16. Before you travel

It is important when considering and preparing to travel anywhere in the world that you have a good understanding of the country you are visiting, its laws and customs, and the possible risks and situations that may occur. This includes specific risks related to your itinerary (eg. does it involve water & can you swim, are you fit enough for the activities included), as well as more general risks such as terrorism and natural disasters.

General details and links to more information about health risks, visa requirements, money, and travel insurance are given in these tour notes. We recommend that you re-read all these before your departure as well as the small print of your travel insurance policy so you know exactly what is covered and what is not.

You should take copies of your important travel documents with you and ideally also store them online securely as a backup. Make sure that you have given us your emergency contact details and told that person where and when you are travelling. Ensure you take enough money with you and that you have access to emergency funds.

Finally, you should read through and stay updated with the current official government travel advice for your destination. We are registered partners with the UK Foreign Office's 'Travel Aware' campaign which provides further useful and invaluable information.

'Travel Aware' campaign

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