Destinations

All very good, easy to book and communication well received. Our only problem we had was we were given the wrong hotel name on our Itinerery to where we should have been staying, which caused allot of confusion with our pick up, and we ended up staying a night in a different hotel, but it was all sorted out in the morning by hotel staff
Hotels were all very nice with friendly helpful staff, our guide communicated well with us informing us of pick up and drop off times etc, The tour was well planned out, The tour guide was very knowlegable, and did well at communicating in 3 different languages to our group. It was a good way of seeing many different places in Morocco that we would not have seen had we not done the tour

Each time I called or emailed Encounters, I was given an answer immediately. The team remembered me and were quick to help me. Top-notch customer service.
Excellent tour. From the moment we landed in Cairo until we left, we were well taken care of. We experienced so much of Egypt -- from temples and pyramids and tombs to a bonfire dinner and sing-a-long on an island. Our guide (Waleed) was exceptional. His love and knowledge of Egypt was evident throughout the tour. He helped Egypt come alive for us. We were very pleased with the tour.

We had an amazing trip! Mariska was super helpful in accommodating our requests to upgrade our itinerary and providing all our pre-tour information and details. Hani, our tour guide, was spectacular, and every detail was carefully attended to by the Encounters team in Egypt. We felt safe and relaxed as tours and transportation took place flawlessly and enjoyed every minute we were there.
This tour is incredible - we saw all the major sights in Cairo, Aswan, and Luxor, and enjoyed several days at the Jaz Makadi Resort in Hurghada. The tour is arranged more or less chronologically and you have the same guide the entire time, so you really get a great experience following the cultural/religious/political development of ancient Egypt over several thousand years.

Customer service was excellent. Every time I sent an email, I received a response very quickly. I took a trip last year and had to continually contact the company for responses, so getting detailed answers quickly was great and appreciated. In all honesty, not getting ignored after paying is a sign of a great company that cares about their client.
I enjoyed the trip. Only issue is that the tour guide changed a part of the trip because he didn't want us to do something. Not the fault of encounters. But otherwise the trip was great. I would like to say that travelling from Fez to Marrakech should be on a plane or train. Driving was too long and wasted a day.

My dealings with Encounters were all excellent however there must have been a breakdown with Fez Travel as we weren't expected at Istanbul Airport and our guide was unaware we were leaving the tour a day early.( A Fez Travel rep eventually turned up and we were taken to our hotel so it was sorted.)
The tour was well organized and the tour guide and driver were excellent. Being a small group everything ran smoothly.Really appreciated the cold water being provided on the bus as we had some warm days.