Thank you for your reservation and for choosing to travel with Encounters Travel.
Unfortunately your payment was unsuccessful. However, your reservation for place(s) on our tour starting on did complete and will be held in our system for 72 hours. Your booking ID is .
Payments normally fail because your bank/card issuer has seen that you are trying to make a significant purchase online and they have put a safety block on the payment for your security. Alternatively, the address you gave when making the booking may not match the address the card is registered to.
We suggest you call your bank/card issuer and tell them that you are trying to pay Uncover the World Travel Ltd. in the United Kingdom, and they should release any blocks and allow the payment to go through. You can then either make another reservation and payment online, or call us up to make the payment over the phone.
We will contact you within the next 24 working hours to confirm details of your reservation and to assist further with your payment if required. This will include our bank details in case you would like to make your payment by bank transfer instead of by card. Please do not book any connecting travel (eg. flights) until you have received a booking confirmation email from us. You can also download detailed tour notes for your trip from the tour page or from our downloads page. If you have any further questions in the meantime, please don't hesitate to contact us.
Thank you again for choosing travel with us. We look forward to arranging a special holiday for you.
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