Tour type: Small Group
Group size: Min: 2 | Max: 16
Accommodation: Hotel, deluxe tented camp & guesthouse or pre-set camp
Transport: A/C 4x4 vehicle & boat
Highlights: Capital city Khartoum, Sufi Whirling Dervishes, old souk of Omdurman, Naga & Mussawarat, Meroe Pyramids, Jebel Barkal, Nubian house in Karima, Nuri
This Sudan tour allows you to follow in the footsteps of ancient civilisations. This 10-day adventure through Sudan takes you to the Nile Valley to see some incredible ancient sites and experience the unique Nubian culture. We start this tour in the capital city of Khartoum home to many museums, tombs and markets. We then cross the Nubian Desert in search of the lost pyramids and temples of the Nile Valley, en route we visit various historical temples. The Meroe Pyramids are the most concentrated pyramid complex in the Nile valley. We get to experience a true desert camp with some creature comforts thrown in like private verandas that boast stunning views of the pyramids. We then head to Karima for more pyramids and Temples before driving back to Khartoum for our last evening. On most departures we include a visit to the popular weekly Nuba wrestling competition, a highlight of the week for many locals in Khartoum. The evening is then free time before your departure. Some departures will do the loop out of Khartoum starting with Meroe, and some starting with Karima. All the same sites are visited, just in the opposite order. Please see the dates & prices notes for details of the direction for your date.
This tour connects well with many of our Egypt tours.
If our scheduled departure dates don't work for you, or you would prefer not to travel with a group, then we can also run this tour privately for you. Please contact us for more information and prices.
Upon arrival our staff will meet you at the airport and transfer you to your hotel in Khartoum where they'll help you settle in and introduce you to the local area. An optional city tour is available if you arrive this morning.
Single Room Supplement (SUSGHT)
Extra day in Khartoum - pre-tour
After a leisurely breakfast we start our sightseeing by visiting the old capital of Sudan, Omduran, where we'll see the Mahdi's Tomb from the outside, the interesting Khalifa's House, home to a small museum about the Mahdyia (Fridays & Saturdays only). We have a little time to explore Omduran's colourful souk before we make a break for lunch at a restaurant on the Nile. Next we cross the confluence of the Blue and White Nile rivers, close to the Presidential Palace where General Gordon was beheaded by the Mahdi's troops in 1885. Our last visit of the day is to the Archaeological Museum. The main highlights here are two beautiful temples that were moved from the Lake Nasser area by UNESCO when the Aswan Dam was built and the area flooded. Late in the afternoon we will move to the tomb of the sufi leader Ahmed al Nil at sunset time to assist at the involving Whirling Dervishes Ceremony (Fridays only). Finally we return to the hotel.
Our tour of Sudan begins as we drive north to visit the temples at Naga, which is located about 30 km to the east of the Nile and developed during the Meroitic period. We then go to Mussawarat, which is located in a beautiful valley crowned by hills. Later we journey northward, arriving into a desert area covered with huge round granite boulders; these are the last offshoots of the rocky formations of the 6th Cataract. Suddenly, more than 40 pyramids appear as if out of nowhere! These Pyramids belong to the Royal Necropolis of Meroe and some of them are perfectly preserved. We then arrive at the permanent tented camp of Meroe with a beautiful view of the pyramids which you can enjoy from your own veranda.
Meroe Pyramids permanent tented camp
Breakfast, Lunch, Dinner
Today is where our local guide will start teaching you about the Kingdom of the Black Pharaoh's. Several pyramids stand out with their sharp shapes against the clear sky. Each one has its own funerary chapel with the walls fully decorated with bas-reliefs that show the King’s life and offers to the gods. In the afternoon we move along the Nile to visit the ruins of the Royal City. Most of the area where the city is located, formed by many small hills covered by red clay fragments, is still to be excavated by archaeologists.
Meroe Pyramids permanent tented camp
Breakfast, Lunch, Dinner
After breakfast we head north crossing the Nile by ferry boat. From here we enter the Bayuda Desert, an area bounded by the loop formed by the Nile between the 4th and the 6th Cataract and characterised by sharp black basalt mountains, most of them volcanic and typically cone-shaped. It is very likely we will encounter isolated groups of Bisharin nomads, who live in familiar groups in small huts made of intertwined branches close to the rare water wells. After we reach our Nubian Rest house the rest of the afternoon is free.
Karima Nubian house
Breakfast, Lunch, Dinner
Today we explore the Jebel Barkal archaeological sites which are on the World Heritage list. Here we see Temples and Pyramids from the Royal necropolis of the ancient city of Napata. We then move southwards to the village of El Kurru. Here we can visit one of the tombs, which is excavated in the rock under pyramids - partially collapsed - and are totally decorated with images of the Pharaoh, of the gods and multicolour hieroglyphic inscriptions (unfortunately the 2nd tomb here is currently closed due to the paintings inside suffering damage). Not far from here there is an interesting site of petrified wood, an ancient forest with hundreds of huge trunks.
Karima Nubian house
Breakfast, Lunch, Dinner
This morning we make the long drive to Old Dongola, site of several Coptic Christian churches. Centre of the Nubian region many of the houses are colourfully decorated with floral motives.
Karima Nubian house
Breakfast, Lunch, Dinner
After breakfast, we visit the market in Karima where we can have a real experience of the life of Sudanese people. We then board a small motorboat for a pleasant cruise along the Nile to enjoy the beautiful sand stretches and cultivated islands along the river. A little further northward there used to be the beautiful granite rocky formations of the 4th Cataract. After a scenic picnic lunch we visit the Pyramids of Nuri for the afternoon.
Karima Nubian house
Breakfast, Lunch, Dinner
After enjoying breakfast we pack up and drive back to Khartoum. We stop for lunch in a simple "chai house" (a roadhouse where the local truck drivers stop for food and to rest), before arriving into Khartoum in the afternoon. On most departures we also include a visit to the popular weekly Nuba wrestling competition, a highlight of the week for many locals in Khartoum.
A day-use room is provided in a hotel in Khartoum until around 23.00. Most flights depart Khartoum between 02.00am and 04.00am so a full night's accommodation is not normally required. The rest of the evening is free time.
N/A (day-use hotel included, option for overnight)
Soleb extension (3 days)
Extra day in Khartoum - post-tour
We transfer you to the airport from your hotel around 3 hours before your flight departure time. If you have booked a full night's hotel accommodation then your day is free until we transfer you to the airport for your onward flight.
The section of this tour out of Khartoum operates in two directions on different dates - either starting with Meroe, or starting with Karima. The same sites and overnight stops are maintained, just in the opposite order. Please see the Dates & Prices notes for the direction that applies to your tour.
Group dates and prices are based on the tour running with a minimum of 4 travellers. We can still run the tour for lower numbers, but a supplement will be due. Private tours are also available on request.
The hotels and accommodations listed below are the ones we most often on this tour. From time to time we may exchange these for similar properties at the same level. In general, specific hotels cannot be guaranteed on our group tours, but you may select your preferred options if you are booking a tailor-made trip.
Our tours are designed to include all that you need to enjoy a really special time in the destination youre visiting. However, we do also offer some extra options to complement the tour and add some additional sightseeing or activities, or some extra time at either end of the tour.
All accommodation based options (e.g. Single supplements, extra nights, cruise upgrades) should be booked and paid for in advance so that we can make the appropriate arrangements. Other options may either be booked and paid for in advance or while you are on the tour, though we recommend booking in advance to ensure there are no issues with availability.
Many options are priced the same throughout the year, but some may incur single or high season supplements - full details are given on the tour reservation form or on request.
The detailed Tour Notes below have been written to give you some more detailed information about how the tour runs, what to expect, and how to prepare for your holiday. We recommend downloading an up to date copy of these shortly before you travel in case of any changes.
We use good quality hotels rated at the Sudanese 3-star level in Khartoum as well as comfortable guesthouses, Nubian houses and deluxe tented camps Meroe. Upgrades to higher level hotels in Khartoum are available on request. All bedding is provided in the tented camps. Sleeping bags are provided at the Nubian house on the Soleb extension.
Hotel accommodation is based on twin or double en-suite rooms with air conditioning. All couples will stay in a private double room.Please check the Single Room Supplement option for details on room sharing options and charges for solo travellers on this tour.
Our trips feature a mix of different transport options. We want you to feel like you’re really experiencing the country you’re travelling through, but at the same time we want you to finish journeys refreshed enough to enjoy the next stage of the tour. Our routes in Sudan, available public transport options and the distances involved mean that we use private vehicles such as Toyota Landcruisers (max 4 passengers / vehicle) or Toyota Hilux (max 3 passengers / vehicle) hroughout this tour.
This tour includes an airport meet and greet and transfer service on the first day of the tour. Our rep. will be holding an Encounters Travel signboard with your name displayed for easy identification. If you can't find our representative, our emergency contact numbers will be provided on your tour confirmation voucher.
A departure transfer to the airport is also included at the end of the tour. Please check the tour itinerary and your flight times; most international flights leave Khartoum in the early hours of the morning, and as a result we normally only include a day-use room in the Khartoum hotel for your final day. If you will need a full night in the hotel, a supplement will generally need to be added.
No refund is available on missed transfers or portions of your trip owing to incorrect flight details being provided or delayed flight arrival. Any additional cost incurred in order to meet up with your group is at your own expense.
If your flights arrive/depart before/after the tour starts/ends then we will be very happy to arrange additional accommodation and airport transfers for you. We will aim to book these in the same hotel as the main tour, though this will be subject to availability (upgraded hotels are also available on request). If you do not book your additional accommodation through us, then our arrival/departure service is not included and you will need to make your own airport transfer arrangements.
There are often long queues at the immigration desks, and there can be further delays if you are getting your “visa on arrival” (see Passports and Visas). After passport control proceed to baggage reclaim where there can be more long waits. After you have your luggage you will be asked to show your bag receipts (normall stuck to your boarding pass) and you may also have your bags manually checked by the airport officers. This is quite normal, and they will just be checking that you are not bringing anything illegal in Sudan into the country (eg. alcohol, pornographic magazines etc. (please note that some normal magazines you may carry may have some images of undressed public characters…and this may be considered inappropriate). If anything undesirable is found, it will be confiscated and not returned.
Our representative will then meet you just outside the glass door with an Encounters Travel signboard or your name displayed.
We want to give you as much flexibility as possible when it comes to booking your holiday with us. So, to take account of people with varying travel plans, we don’t include your international flights in the main tour price. We are however very happy to suggest flights to go with the tour. Please contact us with your preferred dates and departure airport and we’ll give you a selection of airlines, times and fares to choose from.
Your airport arrival & departure transfers are included on the first and last days of the tour. Our Sudan tours start and finish at Khartoum airport (KRT).
We do also sometimes advertise flight inclusive packages from selected airports. Where these are shown on our website, prices are correct at the time of quoting, but are subject to continued availability of the fare used. Prices will be reconfirmed at the time of booking, and we will also provide the flight times and airline details before tickets are issued.
Flight inclusive prices are based on the cheapest Economy ticket class available which is generally non-refundable and non-changeable unless the flight is cancelled for reasons such as Covid-19, in which case the airlines are more flexible. More flexible ticket options, as well as Premium Economy and Business Class tickets are available on request for an additional supplement. Any changes made to flight inclusive bookings will be subject to the airline rules on your ticket.
We are committed to being a small group operator, as we feel this gives everyone in the group the best chance to get to know their fellow travellers and to hear and make the most of their guide. There’s no point in us providing great guides if you’ve got to peer over 30-40 shoulders to see them! So, we won’t ever put you in a 50-seater coach with 49 other people and just one guide. Instead, we set our Sudan group departures to have a minimum of 2 and maximum of 16 travellers.
At Encounters Travel we aim to only use local Sudanese guides and reps wherever possible. We feel this gives you the best experience of the country and the sites you are seeing.
The tour price does not include permits and entrance fees to the National Museum and archaeological sites visited during the tour. To cover these, plus photo permits and local passport registration, a fee of EUR 260 per person will be collected in Khartoum at the start of the tour. Please ensure you have 260 Euros (or equivalent in US Dollars) in new bills, ideally small denominations ($10/$20). Please also bring 2 passport photos with you which are needed to complete the permits.
Camera Fees & Permits:
Visitors are required to obtain a permit for photography of any kind, and we will obtain this for you. The permit will stipulate where you can or cannot take photos. There are strict restrictions on taking photographs; photography of military areas or personnel, bridges, broadcast stations, public utilities, slum areas and beggars is strictly prohibited. Always ask prior to taking photos.
Video cameras incur an additional fee of US$20 for each archaelogical site and must be obtained in advance - please let us know several weeks before arrival if you wish to bring a video camera.
Bahsis (bahk-sheesh) or tips are commonplace and customary in Sudan. Wages for service staff in Sudan are very low and tips are a necessary supplement to meagre incomes.
Having said that, tipping is always optional, and the amounts paid should reflect the service level provided, and your personal budget. We are often asked for advice on common amounts, and for assistance with tipping. Some suggested guidelines are given below.
Restaurants and taxis: Local markets and basic restaurants - leave the loose change. More up-market restaurants we suggest 5% to 10% of your bill.
Local guides: Throughout your trip you may at times have a local guide in addition to your tour guide. We suggest USD 2 per person per day for local guides.
Drivers: You may have a range of private drivers on your trip. Some may be with you for a short journey while others may be with you for several days. We would suggest a higher tip for those more involved with the group however USD 2 per person per day is generally appropriate.
Tour Guides: To answer your next question. . . as a guideline we suggest for your tour guide between USD 25-40 per person for the entire tour, but ultimately, its up to your satisfaction with their service and your budget. You should not feel pressured to tip any particular amount.
You should ensure you are fully insured for medical emergencies including emergency evacuation and repatriation.
Recommended vaccinations and other health protection measures vary according to the country you are visiting and where you are travelling from. We recommend you contact your GP/medical practitioner or a travel clinic for current information on vaccinations needed for your destination. You should ensure that you are up to date with vaccines and boosters recommended for your normal life at home, including for example, vaccines required for occupational risk of exposure, lifestyle risks and underlying medical conditions. In addition, additional courses or boosters normally recommended for the countries in this region are:
South Africa: Additional vaccinations: Hepatitis A. Malaria map. Yellow Fever certificate: Required if arriving from or having transitted through an infected area.
Namibia: Additional vaccinations: Hepatitis A, Tetanus, Typhoid. Malaria map. Yellow Fever certificate: Required if arriving from an infected area.
Botswana: Additional vaccinations: Hepatitis A, Tetanus, Typhoid. Malaria map. Yellow Fever certificate: Required if arriving from or having transitted or travelled through an infected area.
Zimbabwe: Additional vaccinations: Hepatitis A, Tetanus, Typhoid. Malaria map. Yellow Fever certificate: Required if arriving from or having transitted through an infected area.
Zambia: Additional vaccinations: Hepatitis A, Tetanus, Typhoid. Malaria map. Yellow Fever certificate: Required if arriving from or having transitted through an infected area.
Malawi: Additional vaccinations: Hepatitis A, Tetanus, Typhoid. Malaria map. Yellow Fever certificate: Required if arriving from or having transitted through an infected area.
Tanzania: Additional vaccinations: Diphtheria, Hepatitis A, Tetanus, Typhoid. Malaria map. Yellow Fever certificate: Required if arriving from or having transitted through an infected area.
Kenya: Additional vaccinations: Diphtheria, Hepatitis A, Poliomyelitis, Tetanus, Typhoid. Malaria map. Yellow Fever certificate: Required if arriving from an infected area.
Uganda: Additional vaccinations: Diphtheria, Hepatitis A, Tetanus, Typhoid, Yellow Fever. Malaria map. Yellow Fever certificate: Required if arriving from an infected area.
Sudan: Additional vaccinations: Diphtheria, Hepatitis A, Tetanus, Typhoid, Yellow Fever. Malaria map. Yellow Fever certificate: Required if arriving from or having transitted through an infected area. A certificate may also be required for those departing Sudan.
Morocco: Additional vaccinations: Hepatitis A, Tetanus, Typhoid. Malaria not normally present. Yellow Fever certificate not required.
The above information can change at short notice. For up to date health information & vaccination requirements we recommend that you contact your medical practitioner or a travel clinic.
Malaria: Vaccinations are not available against Malaria, which is a disease transmitted by mosquitoes that can be very serious and sometimes fatal. You should avoid mosquito bites by covering up bare skin with clothing such as long sleeves and long trousers and applying insect repellents to exposed skin. When necessary, sleep under a mosquito net. Mosquitoes are most active during and after sunset. You should consult with your GP/medical practitioner/travel clinic about the most appropriate malaria prophylactic medication to take for the regions you are visiting.
Yellow Fever: This disease is spread by infected mosquitoes that bite during the day. A Yellow Fever Certificate of vacinnation is often required as a condition of entry depending on which country you are arriving from, or that you have travelled or transitted through recently (including connecting flights with stopovers of over 12 hours). You can view this US CDC information about where the virus is present and follow the links to further information detailing which countries need you to have a Yellow Fever vaccination as part of their entry requirements. Please ensure you have this certificate organised in advance and with you and to hand during the trip.
Please inform us of any pre-existing conditions such as diabetes or asthma and any prescription medicine you may be taking. We also need to know about any food allergies or physical disabilities that you may have.
If you are travelling on an Overland tour or your trip includes wildlife safaris then please bear in mind that you may be travelling on bumpy roads and/or rough ground for several hours at a time. This can be very uncomfortable or painful if you have a bad back, and make such conditions worse. Please contact us if you have any concerns.
The official languages in Sudan are Arabic and English, according to the 2005 constitution. English is not widely spoken except by officials and hospitality workers. In contrast to many places in the world, it is the older generations that tend to speak the better English.
Sudan is an Islamic nation, and the government has imposed a form of Sharia law. Alcohol and drugs are forbidden, as is homosexuality. You should assume that any foreigner will be treated as a local, and dealt with accordingly; in many cases, given a jail sentence of several months and a whipping, the minimum being forty lashes. Do not in any circumstances, show images/statues/figures etc. of the prophet Muhammad.
Sudanese women tend to wear very conservative clothing and cover their heads, so out of respect, foreign women would be wise to do the same, even if they observe other tourists who do not respect this custom. Men should wear long trousers, not shorts. If in doubt, play it safe and cover up.
The Sudanese do not expect foreigners to adhere to Ramadan, the holy month of fasting, but it would be tactless to eat, drink or smoke in public.
Passports should be valid for at least six months after your departure from the country, have at least 2 clear pages, and no Israeli stamps. Please do not bring an almost full or almost expired passport. Visa arrangements are the responsibility of the traveller, and requirements are subject to change by the local authorities.
Most nationalities (including UK, USA, European, Australian, Canadian, South African) will need to arrange their Sudan tourist visa in advance. Please send us a scanned or photographed copy of the identity pages of your passport as soon as possible after you have booked. We will then obtain approval from the authorities in Khartoum and send you a Letter of Invitation which you can submit as part of your visa application through your local Sudanese embassy or consulate. Please allow a minimum of 4 weeks for the whole process to complete. You may be asked to attend the embassy/consulate for a short interview to confirm you are genuine tourists. Sometimes visas are issued the same day, but often you will need to return a few days later to collect your passport. Most embassies/consulates also offer a postal option.
US, Australian & New Zealand citizens will need to obtain their visa on arrival in Khartoum airport. This service may also be made available to other nationalities if required. We will need copies of your passports in advance to arrange the visa approval (ideally at least 2 months before arrival). Once arranged we will send you an entry permit - you must print this out and take this with you, or you will not be allowed to board your flight to Khartoum. On arrival you will exchange this permit for a visa sticker in your passport (first show your passport and entry permit to one official, then proceed to the Counter Visa desk to pay the visa fee and get your visa sticker). The visa fee is US$100 or US$150 for US citizens, payable in cash to the customs officer in the airport (use one $100 bill and one $50 bill issued no earlier than 2009). There is then an additional cost of US$150 cash payable to our local representatives for their services in Khartoum to arrange the visa on arrival service.
The Sudanese Pound (SDG) = 100 piasters. Notes are in denominations of SDG50, 20, 10, 5, 2 and 1. Coins are in denominations of 50, 20, 10, 5 and 1 piasters. The Sudanese Pound has replaced the Sudanese Dinar, which was phased out on 30 June 2007. 1 Sudanese Pound = 100 Sudanese Dinars = 1,000 old Sudanese Pounds.
Please note that credit cards and debit cards are NOT currently accepted in Sudan.
The best place to exchange money is at the airport, the rates are often much better than the rates at hotels. Currency should be exchanged only at official bureaux de change and banks, and receipts should be retained. There are severe penalties for changing money on the black market. Please note that only new US Dollar bills are accepted in Sudan - old or worn bills will not be accepted.
Luggage: To facilitate easy transport of everyone luggage in the vehicles, we ask that you bring soft luggage with you, and not rigid suitcases. You should also bring a small daypack/bag to take out during the day. Your main luggage will normally be left in your accommodation during your sightseeing trips – you will not need to carry it far, and there are nearly always hotel porters to assist.
Luggage limits: Again to ensure space and comfort in the vehicles you will be travelling in, we request that you bring no more than 15kg of main luggage on this tour. For hand-luggage most airlines allow between 5kg and 10kg and we ask that you try to restrict yours to 5kg max.
Clothing: Sudan’s climate ranges from hot and dry in the north to humid and tropical in the equatorial south. October to April is the best time to visit. Temperatures range from 30-38C during the day in October/November and March/April (12-18C at night), and 25-30C in December/January/February (5-10C at night). The summer months can go well over 40C though we don't generally run tours during this period. Dust storms (the haboob) blow occasionally from July to August and November to January. You will need clothing for very hot days but you also need warm clothes for the evenings and nights when the temperature can drop significantly, particularly in the deserts.
Sudan is largely Muslim and operates a version of Sharia law. Modesty rates highly in Sudan, especially for women, so please ensure clothes are loose fitting and not too revealing. Visiting women not expected to wear a veil or cover their heads but we suggest you bring a headscarf or sunhat with you anyway as it is often welcome in the desert and hot sun. Neither men or women should wear shorts.
Other items: Bedding (sheets, blankets, pillow) is provided in the Meroe desert camp but we recommend bringing a light sleeping sheet or sleeping bag liner for comfort all year round (even with the best efforts, sand can find its way pretty much everywhere). We also recommend you bring a sun hat, sunscreen, sunglasses, a basic first aid kit, toiletries, money belt, small torch, camera & charger.
Nimitti: Between February and the end of April there may be lots of “nimitti” which are small, harmless, but extremely annoying flies in the north (Tombos, Soleb area) – these flies are the ones that make the pollination of the palms. We will provide fly nets to wear over the face, and the tour leader will recommend to wear long sleeved tops.
We run regular small-group departures on this tour starting on Thursdays between October and April. All departures are guaranteed to run with a minimum of 4 travellers. If there are only 2 or 3 travellers per date we can still run the tour but an extra supplement will be due. Departure dates and prices are listed on our website and on a separate dates & prices sheet available on request.
Private and tailor-made tours are also available on any date; please contact us for details and prices.
If you would like to book a place on this tour, please complete the online reservation form on our website (via the Dates & Prices tab on the tour page). You may make a deposit or full payment online, or just hold a reservation if you prefer (full payments are due 8 weeks before departure). We will then contact you with more details about how to complete your booking. Payments may be made by debit or credit card (subject to a card processing fee), or by making a bank transfer, or posting us a cheque/bank draft. Full details will be provided in your booking confirmation email. Please contact us if you would like any more information or have any questions before making a booking.
Travel insurance is compulsory on all of our tours and needs to cover personal accident & liability, medical expenses and repatriation, travel delay & abandonment. We also strongly recommend that you take out cover against cancellation and lost/stolen baggage. Personal medical insurance does not normally provide sufficient cover and is generally not suitable for travel on our tours. You will not be able to join your tour if you have not provided us with details of your insurance or if you arrive without cover in place (no refunds will be due in this event). More information...
You may arrange your own insurance, or you can take advantage of a comprehensive policy that we can arrange for you through Endsleigh Insurance which has been designed to be suitable for our tours. The policy is available to travellers of all nationalities and you do not need to live in the UK to take out the policy. For full details of cover provided, prices and to apply for one of our policies, please complete travel insurance application form.
Note: Any country that borders the Mediterranean is considered as 'Europe' for the purposes of travel insurance (including Turkey, Israel, Egypt and Morocco). If you are doing a tour that visits one country in 'Europe' and one that is 'Worldwide' (for example, an Egypt and Jordan tour), then you need a 'Worldwide' policy. When completing the form you should enter your travel dates including any extra days involved in overnight flights or connecting travel between your home and the tour. Our policies are not able to cover any extra time or activities other than your tour and options booked with us and your travel to & from home.
Note - to comply with insurance sales regulations, our travel insurance policies are only available to customers booking directly with us. If you have booked through a travel agent you will need to arrange your own insurance.
If your tour includes car hire, ior if you plan to arrange a hot air balloon flight locally or do some scuba diving during your tour, you should check the small print in your policy to make sure these are covered (these are covered in our policy). Please also check the maximum altitude that you will be reaching and that full cover including emergency evacuation is provided up to this altitude.
If you are taking expensive camera gear or other electronic equipment with you then please check the coverage and the fine print of your policy to ensure that you have sufficient cover.
IMPORTANT: We must have your travel insurance details (policy number and type of insurance) before you depart or you may not be allowed to join the tour. If you haven't told us already, please let us know the details when you can. You should take a paper copy of your insurance policy with you as you may be asked to show this at the start of the tour.
Before purchasing any travel insurance, please check the coverage provided for situations related to Covid-19, and for the rules about government travel advice. Your normal policy may not be suitable. Details about our own policies cover levels are given on our website.
We are a UK registered company and are committed to providing our customers with financial protection to provide peace of mind and to allow you to book with confidence.
We have therefore partnered with Trust My Travel Ltd., which provides financial protection services to over 2000 partners around the world. Funds paid to us by our customers are protected via an Insurance policy held by Trust My Travel. Each traveller and the description of services sold is declared against Trust My Travel’s insurance policy directly against our financial failure. In the event of our insolvency, you will be refunded for any unfulfilled products and/or repatriation to the UK (where applicable). Please see our website or booking conditions for more information.
It is impossible not to have an impact on the local environment, cultures and eco-systems when you travel. However, it is very possible to try and ensure that these impacts are as limited, or positive as possible. We are committed to ensuring that we try to leave our host countries in a better state than we found them and encourage and assist our travellers to help us with this.
The following are a few simple tips that require very little effort on your part but which will help ensure that any effect you have on the locations you visit is positive rather than negative.
All porters are employed and equipped following guidelines set by the International Porter Protection Group (IPPG).
You can stay in touch with us online by following us on Facebook and Twitter. We post updates on relevant travel news in our destination countries, special offers and discounts and other interesting travel related news and information.
www.twitter.com/encounterstravl (yes, without the 'e')
It is important when considering and preparing to travel anywhere in the world that you have a good understanding of the country you are visiting, its laws and customs, and the possible risks and situations that may occur. This includes specific risks related to your itinerary (eg. does it involve water & can you swim, are you fit enough for the activities included), as well as more general risks such as terrorism and natural disasters.
General details and links to more information about health risks, visa requirements, money, and travel insurance are given in these tour notes. We recommend that you re-read all these before your departure as well as the small print of your travel insurance policy so you know exactly what is covered and what is not.
You should take copies of your important travel documents with you and ideally also store them online securely as a backup. Make sure that you have given us your emergency contact details and told that person where and when you are travelling. Ensure you take enough money with you and that you have access to emergency funds.
Finally, you should read through and stay updated with the current official government travel advice for your destination. We are registered partners with the UK Foreign Office's 'Travel Aware' campaign which provides further useful and invaluable information.