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NZ$4565 (p/p)

Classic Kilimanjaro Trek Tour


Classic Kilimanjaro Trek OVERVIEW


8 days

Moshi to Moshi


NZ$4565 (p/p)

Country(ies): Tanzania

Tour type: Small Group

Group size: Min: 2 | Max: 12

Accommodation: Hotel & trekking huts


Transport: A/C minibus/car

Highlights: Climbing Kilimanjaro, the highest mountain in Africa!

Experience stunning panoramic views on one of the world’s most renowned treks when you join us on this iconic climb of Africa's tallest mountain, Mt Kilimanjaro.

This trek takes you on the popular Marangu route, which uses comfortable trekking lodges for the overnight accommodation. You'll be climbing for six hard and breathless days to reach the summit, so its a strenous and challenging hike. We recommend you do plenty of training before undertaking this trek, but when you reach the summit the spectacular views out across the African landscape will make all the hard work and pain so worthwhile. Truly a once in a lifetime achievement!

The itinerary below adds an extra acclimatisation day into the standard route. This gives you more time on the mountain and a better chance of reaching the summit. Private departures are also available for any number of travellers on any date on this route and we also offer various different routes up the mountain as well. Please contact us for further details and ideas.


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Day 1:   Arrive Moshi, optional transfer to hotel

Today we meet in Moshi - if you are flying in to Kilimanjaro International Airport (JRO), we can add an airport transfer for you. If you are making your own way to Moshi please advise your estimated arrival time in order to organize the briefing. If the weather is favourable we might get a first glimpse of the world's tallest freestanding mountain, Mt Kilimanjaro (5,895 m). When you arrive at the hotel you will have some time to relax. One of our representatives will brief you on what to expect in the upcoming week.


Moshi hotel




Single room supplement (TATMCK)

Day 2:   Kilimanjaro National Park, Mandara Hut (2,700m)

After a big breakfast we transit to the eastern side of Kilimanjaro to start our trek. Marangu Gate is at 1 860 m above sea level and this is where we begin. It is roughly a 7 km journey through rainforest to the Mandara Huts (2,700 m). If you are still feeling energetic after this section you can walk to Maundi Crater for some scenic views of both Kenya and Tanzania and on a clear day, Kibo Crater. There is an evening meal and overnight stay at the Mandara Hut.


Mandara Hut


Breakfast, Lunch, Dinner



Day 3:   Kilimanjaro National Park, Horombo Hut (3,700m)

After a good night's rest we have a filling breakfast before we climb through forest and moorland to the Horombo Huts (3,700 m). The distance covered today is roughly 11 km and along the way we see some of Tanzania's most interesting vegetation such as the giant lobelia and giant groundsel. Half way we stop for lunch while enjoying amazing views of Mawenzi (5,149 m), one of Kilimanjaro's peaks. Tonight we stay at the Horombo Hut.

Note: Additional day for acclimatisation
If you're not rushed for time, then we recommend adding an optional extra day on the mountain for further acclimatisation with the day spent resting at Horombo or climbing Mawenzi peak.


Horombo Hut


Breakfast, Lunch, Dinner



Day 4:   Horombo Acclimatisation Day

We spend a second night at the Horombu Hut tonight, giving our bodies the chance to acclimatise to the altitude. This should make the next two days of hiking feel easier and give you a better chance of reaching the summit. 

During the morning you can walk up the steep grassy slope to Mawenzi Hut for some great scenic views over towards Kibo. The rest of the day can be spent resting or taking some other short walks in the area. Your guides are on hand to provide advice and ideas based on how you are feeling. 


Horombo Hut


Breakfast, Lunch, Dinner



Day 5:   Kilimanjaro National Park, Kibo Hut (4,700m)

We get up at sunrise and after breakfast we set off for the Kibo Huts (4,700 m). Again, it is roughly 12 km to our destination. The first half of the hike traverses upper heath land while the second half crosses the vast saddle that connects Mawenzi and Kibo. The saddle of Kilimanjaro is alpine desert and care must be taken on this rough terrain. After dinner we need a very early night as the next day there is an extremely early start.


Kibo Hut


Breakfast, Dinner, Lunch



Day 6:   Kilimanjaro National Park, Uhuru Peak (Summit 5,895m)

Today is 'The Big Day' - the summit stage. Many hours before dawn we begin the final trek to the summit of Kilimanjaro. At sunrise we reach Gillman's Point (5,681m) which is the crater rim of Kilimanjaro, where the sun slowly starts to warm up the land. After a further hike of 1-2 hours to Uhuru Peak (5,895 m) we can celebrate the accomplishment of reaching the 'Roof of Africa'. The route back down is faster (compared to ascent) and a warm meal awaits us at the Kibo Hut. Later we continue on to the Horombo Hut where most of the mountain conquerors will be glad of an early night.


Horombo Hut


Breakfast, Dinner, Lunch



Day 7:   Kilimanjaro National Park, Moshi

Our journey back to Marangu Gate is about 18 km, a steady descent down through moorland to Mandara Hut (2,700m) where a hot lunch is prepared for us. If you conquered the summit you will collect your summit certificate at the gate. Green for Gilman's Point and gold for those that reached Uhuru Peak. Then we head back to Moshi for a hot shower and a well-deserved rest.


Moshi hotel


Breakfast, Lunch



Day 8:   Moshi, optional departure transfer

The tour ends after breakfast today and your time is free until your onward travels continue. Optional transfers are available to the airport on request. 







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  • 7 night's accommodation
  • All transport and transfers
  • Services of a local mountain guide, porters and trek crew
  • Kilimanjaro park, rescue and camping fees
  • Flying doctor insurance cover
  • Meals: 7 breakfasts, 6 lunches and 5 dinners
  • Coffee and tea

  • International flights (available on request)
  • Visas
  • Airport arrival and departure transfers
  • Travel insurance (compulsory, available on request)
  • Meals not indicated in the itinerary
  • Drinks, snacks, tips and other personal expenses (e.g. laundry)
  • Equipment hire
  • Tips for guides and porters (these come to a substantial amount, please see the tour notes for details)
  • Any other items not mentioned above

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If you are looking for a tour and not finding what you are looking for, have a look at our best other related tours to check out for your travel plans. At Encounters Travel, we offer a variety of tours to suit your needs. So sit back, relax, and let us help you plan the perfect getaway.

Dates and Prices

Prices are based on a minimum of 2 people doing the trek. It is also possible to do this trip on any other date of your choosing. The trek is run privately, though you will share the same hut accommodation as&

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End Date
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6th of Oct 2023

13th of Oct 2023



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30th of Oct 2023

6th of Nov 2023



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18th of Nov 2023

25th of Nov 2023



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The hotels and accommodations listed below are the ones we most often use on this tour. From time to time we may exchange these for similar properties at the same level. In general, specific hotels cannot be guaranteed on our group tours, but you may select your preferred options if you are booking a tailor-made trip.

Marangu Hotel

Marangu Hotel


Local rating

Our rating

 Marangu Hotel Marangu Hotel

This beautifully situated hotel, on the slopes of Kilimanjaro, stands in twelve acres of well laid out gardens. It has a fine variety of exotic trees and flowering shrubs. From the gardens there are magnificent views to be had of Kilimanjaro, with its larger peaks of ice-capped Kibo and rocky Mawenzi.

This beautifully situated hotel, on the slopes of Kilimanjaro, stands in twelve acres of well laid out gardens. It has a fine variety of exotic trees and flowering shrubs. From the gardens there are magnificent views to be had of Kilimanjaro, with its larger peaks of ice-capped Kibo and rocky Mawenzi.

Trekking Huts

Trekking Huts

Kilimanjaro National Park

Local rating

Our rating

 Trekking Huts Trekking Huts


Our tours are designed to include all that you need to enjoy a really special time in the destination you‘re visiting. However, we do also offer some extra options to complement the tour and add some additional sightseeing or activities, or some extra time at either end of the tour.

All accommodation based options (e.g. Single supplements, extra nights, cruise upgrades) should be booked and paid for in advance so that we can make the appropriate arrangements. Other options may either be booked and paid for in advance or while you are on the tour, though we recommend booking in advance to ensure there are no issues with availability.

Many options are priced the same throughout the year, but some may incur single or high season supplements - full details are given on the tour reservation form or on request.

Single room supplement (TATMCK)

From NZ$165*

Single room supplement (TATMCK)

Min numbers: 1 *Based on 1 person/s

This option books a single room in the hotel in Moshi at the start and end of this tour. You will share communal huts on the mountain for the rest of the trip. If you are single traveller then you will need to add this option to your booking.

Tour Notes

The detailed Tour Notes below have been written to give you some more detailed information about how the tour runs, what to expect, and how to prepare for your holiday. We recommend downloading an up to date copy of these shortly before you travel in case of any changes.

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  1. Accommodation
  • Hotels in Moshi
    We use a comfortable tourist class hotel in Moshi - this is normally the Springlands Hotel

  • Trekking with 'huts'
    On this tour we trek the Marangu Route which is the easiest and shortest route to the summit. This is also the only route with the comforts of sleeping huts at every camp site with solar lights and comfortable beds. The huts are communal, and the bunks have a sponge mattress and a pillow. There are 60 beds at both Mandara and Kibo Huts and 120 beds at Horombo Hut. Bathrooms and running water are available at the two lower huts. Mens' and ladies' latrines are available at the last camp which are basic. All climbing groups, often from several countries around the world, share meals in dining huts providing a jovial and energetic atmosphere. Soft drinks, bottled water, and beer are for sale at the huts. Bring small Tanzanian bills to purchase these items (prices do tend increase with elevation).

  2. Transfers

Airport transfers are not included in the price of this trip, but are available to book as an optional extra. Please contact us for details.

If you have booked an airport transfer with us, on arrival please look out for signboard with your name showing to find our representative. You may be pestered for tips by porters who try to carry your luggage. We suggest you either be firm and insist on carrying your own luggage, or if you want assistance, wait until you have met our representative and then let him arrange the porter for you. You will need to have some money ready for a small tip (eg. a single US Dollar bill).

  3. International Flights

We want to give you as much flexibility as possible when it comes to booking your holiday with us. So, to take account of people with varying travel plans, we don’t include your international flights in the main tour price. We are however very happy to book your flights for you, and our ATOL (UK flight sales license) covers all holidays booked together with a flight from the UK.

Please contact us with your preferred dates and departure airport and we’ll give you a selection of airlines, times and fares to choose from. Your airport arrival & departure transfers are included on the first and last days of the tour whether you book your flights independently or through us. This tour starts and ends at Kilimanjaro International Airport and this is where you should book your flights to.

  4. Tipping on Kilimanjaro

It is customary tip the guides and porters on the Kilimanjaro Trek and it is important to understand that this is an essential part of the porters, cooks, drivers and guides income - though we do pay their basic wages of course. They work very hard to provide the best possible services. Suggested amounts are given in our tips guide below. Note that this is the total amount to be given by each group (not per climber). The staff used on a Kilimanjaro climb are typically:

1 guide per group of 8, 1 assitant guide per 4, 1 cook per 8, Porters (per person) - 2 for Marangu route, 3 for Machame, Umbwe, Rongai routes, and 4 on the Lemosho route.

The following are daily amounts (in US Dollars) the group as a whole is recommended to pay per staff member :

Porters - $8-10
Head Guide - $20-25
Assistant Guide - $15-20
Cook - $10-15

This system works best because the alternative is to add these amounts to the tour price which would result in large groups paying considerably more than necessary for the trek. So the current system is actually the fairest and cheapest way for climbers.

  5. Passports and Visas

Passports should be valid for at least six months after your departure from the country. Please do not bring an almost full or almost expired passport. Visa arrangements are the responsibility of the traveller, and requirements are subject to change by the local authorities. Encounters Travel will not be held responsible if travellers are denied entry because they are not in possession of the relevant visas. We therefore recommend you re-check requirements with the relevant embassy/consulate around 4 weeks before travel.

You should also be in possession of a valid onward or return flight ticket, or proof of other means of transport enabling you to leave the country that your tour passes through or finishes in. In addition you should carry proof of sufficient funds to cover you during your time in the country (eg. credit card).

Should your tour be re-entering a country, please ensure that you have a multiple entry visa that allows this. Some countries have a visa on arrival service which can be more convenient and cheaper. However, for peace of mind and to speed up the border crossing process, Encounters Travel advises that you to get your visas prior to your trip if possible.

  6. What to take

LUGGAGE ALLOWANCES: Most international airlines restrict you to between 20kg and 23kg per person of luggage to go in the hold of the plane. Domestic flights often have smaller allowances around 15kg. As airline rules vary we recommend that you take no more than 20kg of luggage if your tour just includes international flights, and no more than 15kg if there are any domestic flights included in your itinerary. Please ask us for details if you are unsure about luggage allowances on your tour. Any excess baggage fees will be your responsibility to cover. Most airlines allow between 5kg and 10kg for hand luggage so we suggest that you take no more than 5kg unless you have confirmed that your airline(s) will allow more than this.

OVERLAND AND SAFARI TOURS: Please keep in mind that these are adventure tours in an adventure vehicle (truck or 4x4) and luggage should not include any solid Samsonite style suitcases. On our accommodated overland tours most of our trucks have lockers for the luggage (locker sizes: 37,5 cm high, 32 cm wide, 80 cm deep). Only a soft bag will fit in these lockers. A suitcase is far more difficult to store and make secure in our vehicle and this is part of the reason we ask for a backpack or tote bag to be used as your luggage. The other reason is that you need to walk from the truck to the accommodation and often over sand or uneven terrain.  Your luggage on our Overland tours is limited to ONE backpack and ONE daypack weighing no more than 20kg. As a general rule, if you cannot lift your own luggage - you’ve got too much stuff! Most people make the mistake of bringing too many clothes. A quick reminder - suitcases are not suitable on our overland tours – especially huge Samsonite-style cases! Small wheeled cases are OK for safari tours.

SUGGESTED PACKING LIST: Kit for all weather conditions including: • 2/3 shorts/skirts • 1 jacket/anorak • Tracksuit/pullover • 2 pairs of long pants/jeans • 2 pairs of walking shoes/boots/trainers • 1 pair of sandals • 3 or 4 T-shirts/short sleeve shirts or sundresses • 2/3 Long Sleeve Shirts • Smart casual change of clothes • Swimwear • Underwear & socks • Sun Hat – preferably that covers the back of your neck. • Raincoat • Kikoi/sarong

Your clothing should be easy to wash and dry and should preferably not need ironing. Avoid synthetics, which can be very uncomfortable in hot weather. Many people underestimate how cold Africa can be – remember that jersey/jacket! There are also nights that are warm but you must still wear clothes that cover arms and legs from mosquitoes. Take a set of casual but smart clothes for the occasional evening out in a restaurant or club. If you wear glasses (or contacts) it is also advisable to bring a spare pair.

While on wildlife safaris it is important to wear dull coloured clothing - olive, mushroom, brown, khaki, stone are ideal.
You should avoid white (stands out too much), black or blue (attracts tsetse flies), and camouflage (illegal in many countries for civilians)

Additional Items: • Towel & facecloth • Baby wipes/ Wet Wipes • Personal toiletries • Sleeping bag • Torch & enough spare batteries • Camera & spare batteries and memory cards • Water bottle. (A 2-litre Coke bottle works well...) • Penknife • Insect and Mosquito repellent • Suntan lotion, sun block & after sun lotion • Sunglasses • Watch • Biodegradable laundry detergent • Passport (plus a copy of your passport & visas) • Extra passport photos • Vaccination certificate • Money • Travel plug • Neck pillow • Small sewing kit • Plastic bags • Clothes line and pegs • Small scrubbing brush • a small padlock for your luggage locker in the truck • Small basic First Aid kit (painkillers, band aids, after-sun lotion, eye drops, anti-diarrhoea tablets etc.)

DAY PACKS: Please check the itinerary for your specific tour if you will need a little daypack. For example on our Cape Town to Vic Falls overland tour you will need a smaller bag, big enough to bring basic equipment (toiletries and clothes) for 2 nights. The daypack is for your Okavango Delta Excursion, where you cannot bring your entire luggage.

  7. What to take

Luggage: Whatever you’re doing in Africa, you’ll find that large rigid wheeled suitcases are cumbersome - you may be able to wheel them inside the airport and your hotel, but due to the condition of roads and pavements that’s often about it. As many of our tours involve a degree of adventurous activity, we strongly advise you to bring a more practical bag for these i.e. a rucksack or holdall. These are easier for both your porters, and yourself to carry around. Suitcases are OK for our cultural tours in Africa though, but please aim to bring small or medium sized ones rather than very large. If you are trekking or doing a lot of travel throughout the country, then as little as possible is the basic message. A rucksack or holdall (50-70 liter approx.) for your main luggage, and a daypack for you to use during the day should be plenty. While trekking your porters will carry your main luggage, leaving you with just a daypack with things you'll need during the day. You can also leave some luggage locked safely in the pre-trek hotel if you wish. We recommend that couples plan to leave one main bag behind, and pool their remaining luggage in their other bag for the porter to carry.

Luggage limits: Most international airlines allow 20-23kg per person of hold luggage. Domestic flights often have smaller allowances around 15kg. As airline rules vary we recommend that you take no more than 20kg of luggage if your tour just includes international flights, and no more than 15kg if there are any domestic flights included in your itinerary. Please ask us for details if you are unsure. Any excess baggage fees will be your responsibility to cover. Most airlines allow between 5kg and 10kg for hand luggage so we suggest that you take no more than 5kg unless you have confirmed that your airline(s) will allow more than this.

If you are trekking with us, we ask that you keep the weight of your main bag that the porter will carry to a maximum of 12.5kg. This then allows the porter to carry up to 2 bags, and a maximum of 25kg.

What to Pack: Essential items we recommend on this trek as as shown below:

- Warm underwear
- Warm socks
- Gloves and warm hat
- Raincoat
- Sunglasses- Sun protection
- Boots/Walkers/Climbers Shoes
- Walking Pole(s)
- Sleeping Bag
- Water purification tablets
- Torch and Batteries
- Toilet Paper
- 2 Water bottles
- Wash kit and towel
- First Aid Kit (ie. blister plasters, headache tablets, lip balm, personal medication)

A huge variety of cheap trekking gear is available close to the base hotel and buying or renting some here can save you carrying it with you, and support the local economy. However, you should definitely bring your own walking boots which have been well bedded in to avoid blisters.

Day Packs and Main luggage: You will want a sturdy and comfortable daypack to carry your day-to-day items with you while you are walking (clothes you may change in and out of regularly, drinks, snacks, camera). You will also need a sturdy holdall or backpack for your main luggage. Your porters will carry this for you, so suitcases are not appropriate. They may leave earlier than you, and may not walk with you throughout the entire day, so bear in mind that you won’t have access to this luggage all the time - you need to ensure you are carrying everything you require during the days walk in your daypack. You can leave luggage behind in storage at your hotel so you don't need to take everything with you on the trek.

  8. Meals on trek
On this tour we include breakfast only whilst in Moshi, however whilst on the trek you'll be provided with 3 meals per day which will be prepared by our cook. During meals tea and coffe will be included however soft drinks, mineral water and alcoholic drinks must be paid for locally.

  9. Acclimatisation and Altitude Sickness

The tour reaches an altitude of over 5000m and we therefore build in several acclimatisation days and plan the daily walking schedule to take account of the effects that spending time at high altitude can have on you. These acclimatisation days are compulsory; you may not miss them out and push on ahead even if you think you are feeling fine at the time or you want to shorten the tour.

Acute Mountain Sickness (AMS) can develop at any altitude over 2000 meters. The early symptoms are headache, extreme fatigue, and loss of appetite. Some people become breathless at rest. AMS is the result of fluid accumulating in parts of the body where it does not belong: in the brain, in the lungs, or both. When mild symptoms develop, it is a signal that you must stay at that altitude or descend until symptoms have gone away. Never ascend with any symptoms of AMS!

Most people reaching altitudes above 3000m and certainly above 3500m will experience some breathlessness, mild headaches, and poor sleep patterns. Other common symptoms include lack of appetite, increased urination (though you should be drinking a lot so should expect this anyway), strange dreams, tightness in the chest and fatigue. However, few people get very severe symptoms or go on to develop acute altitude sickness (AMS) which requires medical treatment.

If you are male and/or unfit/unhealthy and/or older (60s, 70s, 80s) then you are more likely to be affected than if you are female and/or fit & healthy and/or younger. However, there is no hard and fast rule and there are plenty of exceptions to these generalisations.

To try and minimise the effects of altitude, we recommend that you:

  • Ensure you keep warm
  • Don’t take any baths or showers for your first couple of days at altitude
  • Don’t smoke
  • Eat more fruit & vegetables than normal
  • Breathe deeply but normally – don’t be tempted to gasp and hyperventilate
  • Drink lots of water (several litres) before you leave low altitude, and carry on drinking a lot of water while at high altitude.
  • Don’t rush – walk slowly and don’t exert yourselves. Taking things easy and slowly really helps prevent mountain sickness
  • Don’t drink alcohol
  • Tell each other and your guide how you are feeling as time goes on (this helps others spot if symptoms are becoming severe)

People with serious heart disease should not visit high altitudes, and people with light heart troubles should check with their doctor and follow their advice , as should people with high or low blood pressure.

More severe symptoms that may require medical treatment or an early descent to a lower altitude include severe and persistent headaches, nausea & vomiting, disorientation and loss of co-ordination, irrational behaviour. If you do experience any of these, make sure you tell each other and your guide straight away.

Trekking and Altitude Sickness
If you are trekking with us then you should keep your guide informed at all times of any symptoms you may be developing, especially headaches and breathlessness while at rest. You may need to spend a night or two at the same altitude before continuing your trek. All our trekking tours have acclimatisation days built into the itinerary where necessary to help with this. Usually within one or two days you will feel well and can continue your trek. On private tours, your guide will adjust your itinerary to try and ensure the normal route can be achieved, though this may not always be possible. On group tours, the group may delay their ascent if the itinerary allows, or a porter or second guide may remain with you until the group descends and rejoins you, or you try and ascend to catch up later.

If you are resting at the same altitude and your symptoms are becoming worse, then it is necessary to descend. Worsening symptoms of AMS including increasing tiredness, severe headache, vomiting, and loss of coordination. These are signs of High Altitude Cerebral Edema (or HACE). HACE can lead to unconsciousness and death within 12 hours if progressive symptoms are ignored. Increasing shortness of breath, cough, and tiredness are signs of High Altitude Pulmonary Edema or HAPE. HAPE can also be rapidly fatal if ignored.

A person suffering from AMS may not have clear thinking and may have to be forced to descend. You accept that our guides have the final decision on whether you should descend and that ignoring their advice constitutes leaving the tour. Even if someone is willing to descent they should never be allowed to descend alone and one of our porters or a second guide will accompany you. Keep descending until the person shows some sign of improvement, usually after 300-500 meters of descent. Even if the diagnosis is not clear, but might be AMS, you should descend. You can always re-ascend when you feel better.

It is best to start descending while the person who is ill can still walk. In Tanzania, if the person can no longer walk porters can often be found to carry a sick person down. Do not wait for a helicopter. If you choose to administer oxygen or medications do not delay the descent to watch for improvement.

In summary, if you are not doing well at altitude, most likely you have some mild symptoms of AMS. Rest at the same altitude until you feel well. If you are getting worse at the same altitude, descend to at least the last point at which you felt well. If you are not sure of the diagnosis, err on the side of being too cautious. Remember severe altitude sickness is entirely preventable if you follow these guidelines.

Costs for changing itineraries:
If you are not able to complete your trek or tour for any reason and choose to return back down early, then you may be liable to pay for extra accommodation and transport costs (see our booking conditions for full details). We try to be as flexible and helpful as possible in these cases, and will aim to arrange some lower altitude trekking or other tours during the time you would have spent at higher altitude. You must ensure that you have travel insurance that will cover you for any extra costs incurred due to symptoms or treatment or altitude sickness, and that your policy will cover you to the altitudes reached on your tour.

More useful information on altitude sickness

  10. Guides, Porters and Trekking Crew
On our Kilimanjaro treks you'll be accompanied by a number of our Tanzanian staff members. These will normally consist of porters (to carry your main luggage), a cook (who will prepare 3 meals a day for you whilst trekking), a head guide (who will ultimately be in charge of your trek and will make all local arrangements) and also an assistant guide (who will help the head guide make the day to day arrangements and also be happy to help you along the way if the head guide is helping out other guests).

  11. Booking & Payment

If you would like to book a place on this tour, please complete the online reservation form on our website (via the Dates & Prices tab on the tour page). You may make a deposit or full payment online, or just hold a reservation if you prefer (full payments are due 8 weeks before departure). We will then contact you with more details about how to complete your booking. Payments may be made by debit or credit card (subject to a card processing fee), or by making a bank transfer, or posting us a cheque/bank draft. Full details will be provided in your booking confirmation email. Please contact us if you would like any more information or have any questions before making a booking.

  12. Travel Insurance

Travel insurance is compulsory on all of our tours and needs to cover personal accident & liability, medical expenses and repatriation, travel delay & abandonment. We also strongly recommend that you take out cover against cancellation and lost/stolen baggage. Personal medical insurance does not normally provide sufficient cover and is generally not suitable for travel on our tours. You will not be able to join your tour if you have not provided us with details of your insurance or if you arrive without cover in place (no refunds will be due in this event). More information...

You may arrange your own insurance, or you can take advantage of a comprehensive policy that we can arrange for you through Endsleigh Insurance which has been designed to be suitable for our tours. The policy is available to travellers of all nationalities and you do not need to live in the UK  to take out the policy. For full details of cover provided, prices and to apply for one of our policies, please complete travel insurance application form.
Note: Any country that borders the Mediterranean is considered as 'Europe' for the purposes of travel insurance (including Turkey, Israel, Egypt and Morocco). If you are doing a tour that visits one country in 'Europe' and one that is 'Worldwide' (for example, an Egypt and Jordan tour), then you need a 'Worldwide' policy. When completing the form you should enter your travel dates including any extra days involved in overnight flights or connecting travel between your home and the tour. Our policies are not able to cover any extra time or activities other than your tour and options booked with us and your travel to & from home.

Note - to comply with insurance sales regulations, our travel insurance policies are only available to customers booking directly with us. If you have booked through a travel agent you will need to arrange your own insurance.

If your tour includes car hire, ior if you plan to arrange a hot air balloon flight locally or do some scuba diving during your tour, you should check the small print in your policy to make sure these are covered (these are covered in our policy). Please also check the maximum altitude that you will be reaching and that full cover including emergency evacuation is provided up to this altitude.

If you are taking expensive camera gear or other electronic equipment with you then please check the coverage and the fine print of your policy to ensure that you have sufficient cover.

IMPORTANT:  We must have your travel insurance details (policy number and type of insurance) before you depart or you may not be allowed to join the tour.  If you haven't told us already, please let us know the details when you can. You should take a paper copy of your insurance policy with you as you may be asked to show this at the start of the tour.

Before purchasing any travel insurance, please check the coverage provided for situations related to Covid-19, and for the rules about government travel advice. Your normal policy may not be suitable. Details about our own policies cover levels are given on our website

  13. Financial Security

We are a UK registered company and are committed to providing our customers with financial protection to provide peace of mind and to allow you to book with confidence.
We have therefore partnered with Trust My Travel Ltd., which provides financial protection services to over 2000 partners around the world. Funds paid to us by our customers are protected via an Insurance policy held by Trust My Travel. Each traveller and the description of services sold is declared against Trust My Travel’s insurance policy directly against our financial failure. In the event of our insolvency, you will be refunded for any unfulfilled products and/or repatriation to the UK (where applicable). Please see our website or booking conditions for more information.

  14. Responsible Tourism

It is impossible not to have an impact on the local environment, cultures and eco-systems when you travel. However, it is very possible to try and ensure that these impacts are as limited, or positive as possible. We are committed to ensuring that we try to leave our host countries in a better state than we found them and encourage and assist our travellers to help us with this.
The following are a few simple tips that require very little effort on your part but which will help ensure that any effect you have on the locations you visit is positive rather than negative.

  • Don't prejudge: Things in different countries will almost certainly be different. That doesn't make them worse or inferior, just different.
  • Communicate: Don't expect locals to speak your language. Take the trouble to learn a few words or phrases of the local language. Don't worry about sounding silly. Most locals are patient and accommodating and appreciate you making the effort to communicate in their language.
  • Conserve energy: Be careful not to waste valuable resources. Use local resources sparingly. Switch off lights, air-conditioning and fans when you leave the hotel room and don't waste water. Remove superfluous packaging. Many countries have far less efficient waste disposal systems than ours. Remove packaging from newly acquired items before leaving home.
  • Don't litter: No matter how untidy or dirty the country you're travelling in may look to you, avoid littering, as there is no need to add to the environment's stress. Many of the countries we visit have a tough challenge dealing with rubbish and waste. Please consider taking home as much plastic waste as you can (e.g. water bottles).
  • Choose environmentally friendly products: By using environmentally friendly (bio degradable) sun creams, shampoos and detergents you can help reduce pollution.
  • Respect local customs and traditions: As you are a guest in these countries, you should also comply with the local customs. If you are friendly and well mannered, the locals will reciprocate and it will only enhance your experience. It's important to follow dress and behaviour guidelines especially when visiting religious or sacred sites (your tour leader will advise you how best to do this).
  • If a client commits an illegal act the client may be excluded from the tour and Encounters Travel shall cease to have responsibility to/for them. No refund will be given for any unused services.

All porters are employed and equipped following guidelines set by the International Porter Protection Group (IPPG).

  15. Follow Us Online

You can stay in touch with us online by following us on Facebook and Twitter. We post updates on relevant travel news in our destination countries, special offers and discounts and other interesting travel related news and information. (yes, without the 'e')

  16. Before you travel

It is important when considering and preparing to travel anywhere in the world that you have a good understanding of the country you are visiting, its laws and customs, and the possible risks and situations that may occur. This includes specific risks related to your itinerary (eg. does it involve water & can you swim, are you fit enough for the activities included), as well as more general risks such as terrorism and natural disasters.

General details and links to more information about health risks, visa requirements, money, and travel insurance are given in these tour notes. We recommend that you re-read all these before your departure as well as the small print of your travel insurance policy so you know exactly what is covered and what is not.

You should take copies of your important travel documents with you and ideally also store them online securely as a backup. Make sure that you have given us your emergency contact details and told that person where and when you are travelling. Ensure you take enough money with you and that you have access to emergency funds.

Finally, you should read through and stay updated with the current official government travel advice for your destination. We are registered partners with the UK Foreign Office's 'Travel Aware' campaign which provides further useful and invaluable information.

'Travel Aware' campaign

  17. International Flights

We want to give you as much flexibility as possible when it comes to booking your holiday with us. So, to take account of people with varying travel plans, we don’t include your international flights in the main tour price. We are however very happy to suggest flights to go with the tour. Please contact us with your preferred dates and departure airport and we’ll give you a selection of airlines, times and fares to choose from.

On our Tanzania Small Group Tours, airport transfers are not included in the price of the tour, but are available on a request basis.

We do also sometimes advertise flight inclusive packages from selected airports. Where these are shown on our website, prices are correct at the time of quoting, but are subject to continued availability of the fare used. Prices will be reconfirmed at the time of booking, and we will also provide the flight times and airline details before tickets are issued. 
Flight inclusive prices are based on the cheapest Economy ticket class available which is generally non-refundable and non-changeable unless the flight is cancelled for reasons such as Covid-19, in which case the airlines are more flexible. More flexible ticket options, as well as Premium Economy and Business Class tickets are available on request for an additional supplement. Any changes made to flight inclusive bookings will be subject to the airline rules on your ticket. 

  18. Entrance Fees

The tour price includes entrance fees to all the tourist sites mentioned in the itinerary. You will need to cover the cost of entrance to any other extra sites that you may wish to visit.

  19. Time

The time in Tanzania is GMT plus 3 hours. Daylight saving adjustments are not observed.

  20. Money

The local currency in Tanzania is the Tanzanian Shilling (TZS). Tanzania Shillings can be ordered from most major currency suppliers prior to departure or hard currency can be easily exchanged in all major cities, the currency of preference being US Dollars however Sterling and Euros are also widely accepted.

Credit cards are accepted in Tanzania but aren't widely used. ATM's are available in larger cities but aren't generally widely available outside of cities. Travellers cheques are slowly being phased out so instead, travellers are advised to bring sufficient hard currency.

Bank opening hours are generally Monday & Friday 0830-1400, Saturdays 0900-1200.

  21. Tipping

Tipping isn't part of Tanzanian culture, however there's never any harm in rounding up a bill by a few shillings if you've been particularly pleased with the services you've received. In upmarket hotels, porters will generally expect a small tip and in many restaurants a service charge of around 10% is often added.

At the end of a tour it's common to tip your tour guide/safari guide if you feel that you've received good service from them and whilst there is no set amount for this, we're often asked for recommendations. On our Tanzania tours an average tip would be around $5-$10 per person per day, however you shouldn't feel oblidged to tip any specific amount. We do have different recommendations for tipping on our Kilimanjaro treks, please check the tour specific tour notes for these details.

  22. Voltage

Sockets are three rectangular pronged and 220 volts (British BS-1363). Universal adaptors are available in most airport shops if you don't have one already. If you've travelled to the UK previously and have an adaptor for here or if you are travelling from the UK then the plugs in Tanzania are the same. All hotel rooms have electrical sockets where you can re-charge cameras, phones etc. Hair dryers are normally available on request from the hotel reception if not in your room already.
If you have US appliances (110 volts) you will need a voltage converter as well as a plug adapter.


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