Adventure tours | Active small group holidays | Encounters Travel Adventure tours | Active small group holidays | Encounters Travel
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PHONE: 1 877 260 3950
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1 877 260 3950


IMPORTANT: Policies purchased after 11th March 2020 do not cover losses from Coronavirus related situations

Please complete the form below to apply for an Encounters Travel travel insurance policy. If you are two or more travelling, please complete one application per traveller. Please select your entire travel dates, from leaving home, travelling with us, and arriving back home (i.e. taking account of any overnight flights).

Once we've received your application(s), we will review and add it to your booking, followed by an email including an invoice and payment link. Your policy is activated once payment is received. Our email payment receipts include sections where the travel insurance documents can be downloaded.

1-7 days 8-14 days 15-21 days 22-28 days

1. Please note this premium is based on the details currently provided and is subject to change. All premiums shown are inclusive of Insurance Premium Tax at the current rate. Please note that when choosing your policy premium that Morocco, Egypt, Israel, and Turkey are considered to be in Europe.
2.  You must be aged under 85 years old at the time of departure.
3.  This travel insurance may only be used to cover the tour dates you have booked with Encounters Travel plus any extra travelling days required between your home and your start/end point. It may not be used to cover additional destinations or holidays not booked with Encounters Travel.

Principal exclusions

  • The first £50 of each and every claim per incident claimed for by each insured person, except for claims under personal liability, personal accident and legal expenses, where no excess applies.
Cancellation or curtailment charges
  • Any circumstances known prior to booking the trip that could reasonably be expected to give rise to a claim.
Emergency medical and other expenses
  • Treatment or surgery which in the opinion of the medical practitioner in attendance can wait until your return home.
  • Medication, which prior to departure is known to be required.
Baggage & Personal money, passport and documents
  • Valuables left unattended at any time unless in a safety deposit box or in your locked accommodation.
  • Baggage contained in an unattended motor vehicle overnight between - 9 p.m. and 9 am (local time) OR 9 a.m. and 9 p.m. (local time) unless it is in the locked boot, which is separate from the passenger compartment for those vehicles with a boot, or for those vehicles without a separate boot locked in the vehicle and covered from view.
  • Personal money or your passport left unattended at any time unless in a hotel safe, safety deposit box or in your locked accommodation

2. Important Information

Endsleigh will share the personal details you provide with Zurich Insurance plc. To administer your policy Zurich will hold and use information about you supplied by you (and by medical providers). Zurich may send it in confidence for processing to other companies in the Zurich group (or companies acting on Zurich's instructions, including those located outside the European Economic Area.

The Endsleigh Group of Companies ("Endsleigh, we, us") Privacy Policy.

It is Endsleigh's policy to take all necessary steps to ensure that your personal data held is processed fairly and lawfully in accordance with the Data Protection Act 1998 ("the Act"). We hold personal data relating to you in connection with insurance products and services you have asked us to provide. Except to the extent we are required or permitted by law, personal data provided to, or obtained by, us will be used for the purpose of providing you with the products and services you have requested. It may also be shared within other Endsleigh group companies, (full details of which are available on request), as well as carefully selected third parties. In the process of gathering your details we may collect sensitive information such as about your health or in relation to motoring offences. If you purchase products or services from us, you will have given us your consent to use this personal data as detailed in this Privacy Policy.

We may wish to contact you from time to time by telephone, e-mail or post about other products and services that may be of interest to you. If at any time you do not wish to receive this information then please write to Endsleigh's Group Data Protection Office at: Endsleigh Insurance Services Limited, Shurdington Road, Cheltenham, Glos GL51 4UE. Under the Act, as a data subject, you are granted certain rights. If you would like to know what information we hold about you. You can write to us as above. We may charge you a statutory administration fee to comply with your request. Should you have any other queries in connection with data protection then please contact Endsleigh's Group Data Protection Officer as above.

Complaints Procedure
We aim to provide a high level of service and pay claims fairly and promptly under the terms of your Travel Insurance Policy. If you are unhappy with any aspect of our service, please contact, in the first instance the person who originally dealt with your enquiry. Alternatively you can contact us by: Telephone: 0800 085 8698 Post: Customer Liaison Department, Endsleigh Insurance Services Limited, Shurdington Road, Cheltenham, Gloucestershire GL51 4UE

You may at any time contact the Head of Customer Care at Zurich Insurance plc. If you remain dissatisfied you have the right to ask the Financial Ombudsman to review your case. The Ombudsman can be contacted at the following address:-The Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR. Contacting the Ombudsman will not affect your right to take legal action against us.

What if I change my mind?

You can cancel your policy at any time. We will refund your premium less a charge for the time you have been insured, provided you have not travelled or your policy has not been terminated following a claim, in which case no refund will be due. A £20 cancellation fee will be deducted from any refund due.

3. Declaration

Travel Eligibility Statements
You and anyone named on the policy are:
Registered under the healthcare system in your home country
Travelling from and returning to your home country

Important conditions relating to health
It is essential that you read the important conditions relating to health as failure to comply with these conditions may jeopardise your claim or cover. You must comply with the following conditions to have the full protection of your policy. It is a condition of this policy that you will not be covered for any claims arising directly or indirectly from:

  1. At the time of taking out this policy:
    1. Any medical condition you have or have had for which: a) symptoms or diagnosis has occurred within the last 12 months or b) There has been a change in treatment (including medication, dosage, surgery, tests, investigations or diet) in the last 12 months.
    2. Any medical condition where you, a close relative* or a close business associate**: -
      1. Are waiting for an operation, hospital consultation (other than for regular checkups), or other hospital treatment or investigation.
      2. Have within the last 6 months, been seen by a specialist (other than for regular checkups), had an operation or other hospital treatment or investigation.
      3. Have received a terminal prognosis.
    *The definition of a close relative is as follows:-mother, father, sister, brother, wife, husband, daughter, son, grandparent, grandchild, parent-in -law, son-in-law, daughter -in-law, sister-in-law, brother-in law, step parent, step child, step sister, step brother, foster child, legal guardian, partner or fiancé/fiancée.
    **The definition of a close Business Associate -Means any person whose absence from business for one or more complete days at the same time as your absence prevents the proper continuation of that business. Any circumstances you are aware of that could reasonably be expected to give rise to a claim on this policy.
  2. At any time:
    1. Any medical condition you have in respect of which you are travelling against medical advice or for which you are travelling to obtain medical treatment abroad.
    2. Any medical condition for which you are not taking the recommended treatment or prescribed medication as directed by a medical practitioner.
    3. Your travel against any health requirements stipulated by the carrier, their handling agents or other public transport provider.

4. Complete Your Application

I declare the answers given to questions asked in the application form are true and complete to the best of my knowledge and belief. I agree that the fees for the insurance will be added to the invoice for the trip.

* Field required

Summary of Cover

Cover   Limit
Cancellation and curtailment charges - £5,000
Emergency Medical and other Expenses - £10,000,000
Baggage - £2,000
Personal Accident - £30,000
Overseas Legal Expenses - £50,000
Missed Departure - £1,000
Personal Money - £500
Personal Liability - £2,000,000

Full Policy Wording

Insurance Product Information Document

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