Financial Security

'Encounters Travel' is a trading name of Uncover World Travel Ltd., which is a private company registered in the UK. We are committed to providing our customers with financial protection for any monies paid to us. We have therefore partnered with Trust My Travel Ltd., which provides financial protection services to over 2000 partners around the world, and use their 'Protected Processing' and 'Protection Only' schemes to provide this. Funds paid by consumers are protected via an Insurance policy held by Trust My Travel. Each traveller and the description of services sold is declared against Trust My Travel’s insurance policy directly against our financial failure. In the event of our insolvency, you will be refunded for any unfulfilled products and/or repatriation to the UK (where applicable). Your email receipt is confirmation to you that your transaction has been declared against Trust My Travel’s insurance policy.

All bookings processed through this website are financially protected by Trust My Travel. Please click on this logo for more information on Trust Protects financial protection.