FINANCIAL SECURITY

'Encounters Travel' is a trading name of Uncover World Travel Ltd., which is a private company registered in the UK. We are committed to providing our customers with 100% financial protection for any monies paid to us, and provide this as detailed below.

Uncover the World Travel Ltd. is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with ''The Package Travel, Package Tours Regulations 1992'' all passengers booking with Uncover the World Travel Ltd. are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation invoice. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Uncover the World Travel. This insurance has been arranged with Affirma, a trading brand of MGA Cover Services Limited (registered address Farren House The Street, Farren Court Cowfold West Sussex RH 13 8BP, company registration: 08444204 authorized and regulated by the Financial Conduct Authority registration number 678541). In the unlikely event of Insolvency of Uncover the World Travel, you should in the first instance contact ABTA: ABTA Ltd, 30 Park Street, London, SE1 9EQ. Helpline: 020 3117 0599. This line is open from 10.00-16.00 Monday to Friday, excluding bank holidays.
https://abta.com/holiday-help-and-complaints/travel-company-failures

ABTA

Encounters Travel is also a member of ABTA and complies with ABTA's rules, regulations and codes of conduct.

ABTA has been at the heart of travel for more than 60 years. Its purpose is to help their Members to grow their businesses successfully and sustainably, and to help their customers – the travelling public – have confidence in their travel experience.

The ABTA brand stands for expertise, reliability and fairness. These qualities are core to us. They ensure that holidaymakers remain confident in the holiday products that they buy from their Members.

They help their Members and their customers navigate through today's changing travel landscape by providing schemes of financial protection and a course of redress if something goes wrong; by raising standards in the industry and by giving guidance on issues from sustainability to health and safety; and by presenting a united voice to government to ensure the industry and the public get a fair deal.