Destinations

Customer service was excellent. Every time I sent an email, I received a response very quickly. I took a trip last year and had to continually contact the company for responses, so getting detailed answers quickly was great and appreciated. In all honesty, not getting ignored after paying is a sign of a great company that cares about their client.
I enjoyed the trip. Only issue is that the tour guide changed a part of the trip because he didn't want us to do something. Not the fault of encounters. But otherwise the trip was great. I would like to say that travelling from Fez to Marrakech should be on a plane or train. Driving was too long and wasted a day.

Great tour and good help and quick response from the office. .
It was really good and loved the trip to the village where no other tourists go. The tour guide gave us a real Morrocan flavour. A map of Marrakech and also of the tour route would be a great welcome touch.

We had an amazing trip! Mariska was super helpful in accommodating our requests to upgrade our itinerary and providing all our pre-tour information and details. Hani, our tour guide, was spectacular, and every detail was carefully attended to by the Encounters team in Egypt. We felt safe and relaxed as tours and transportation took place flawlessly and enjoyed every minute we were there.
This tour is incredible - we saw all the major sights in Cairo, Aswan, and Luxor, and enjoyed several days at the Jaz Makadi Resort in Hurghada. The tour is arranged more or less chronologically and you have the same guide the entire time, so you really get a great experience following the cultural/religious/political development of ancient Egypt over several thousand years.

Response to emails and phone calls was a little delayed and some of the information relayed turned out to be incorrect when I arrive in South Africa. Thankfully my tour guide Gertrude was amazing and figured everything out for us.
Gertrude and Martin was wonderful. They both took such great care of us. There were only 13 people on the tour which was perfect. Too many more and it would have been impossible for the group to come to consensus.

Everything went really smoothly on the booking end and on the ground in Egypt. The only surprise was when arriving jet lagged at the hotel being presented with a list of fees that needed to be paid right then. The problem was that everything up until then had these fees in US dollars and now the fees were in Egyptian pounds. It pretty much cleaned out our stash of Egyptian money. Had we known we had to pay in Egyptian currency we would have sought out additional currencies places at home to get us the funds we needed. (Banks wouldn't order the funds). However after that the tour itself was great. Our guide Emad did a great job.
This was a great way to see all the primary historical sites in Egypt efficiently and with ease. I can't imagine how slow and difficult it would have been otherwise. It was also a good jumping off point to then spend a few weeks on or own seeing other parts of the country and focus on modern day Egypt