Destinations

Customer service was excellent. Every time I sent an email, I received a response very quickly. I took a trip last year and had to continually contact the company for responses, so getting detailed answers quickly was great and appreciated. In all honesty, not getting ignored after paying is a sign of a great company that cares about their client.
I enjoyed the trip. Only issue is that the tour guide changed a part of the trip because he didn't want us to do something. Not the fault of encounters. But otherwise the trip was great. I would like to say that travelling from Fez to Marrakech should be on a plane or train. Driving was too long and wasted a day.

This trip was about the same price as competitors but Encounters included the transfers and many meals. Some people may prefer to travel in local buses and stay in small hotels, but Encounters offers a more luxurious experience. On long hot days, the air con on the coach kept me going and I was delighted to take a swim in the hotel pool. The guide was brilliant, funny and engaging and managed to squeeze in some bonus excursions too.
Turkey was much greener and more modern than I expected. The historic sites were impressive and the tour went at the right pace. The hotels were all good quality, in good locations and had some impressive buffets. Of course there are plenty of ancient ruins, but each tells a different story so there were plenty of wow factors. My only regret was not giving myself more time in Istanbul.

All very good, easy to book and communication well received. Our only problem we had was we were given the wrong hotel name on our Itinerery to where we should have been staying, which caused allot of confusion with our pick up, and we ended up staying a night in a different hotel, but it was all sorted out in the morning by hotel staff
Hotels were all very nice with friendly helpful staff, our guide communicated well with us informing us of pick up and drop off times etc, The tour was well planned out, The tour guide was very knowlegable, and did well at communicating in 3 different languages to our group. It was a good way of seeing many different places in Morocco that we would not have seen had we not done the tour

Very nice to have "hand holds" throughout, especially at Egyptian airports and all the staff were so friendly and helpful. Would recommend.
Fantastic tours and guides with good knowledge - the holiday does go at a pace however, to get everything in - no lie-ins if you really want to see everything! Egypt is a place I wouldn't really want to negotiate/navigate through on my own - Encounters saved a LOT of time and stress.

Excellent, prompt responses to any e mail enquiries, as well as efficient service over the phone when I was considering making the booking. Documents e mailed out as required.
A fabulous trip. Wonderful experience being part of a small group touring a truly amazing country. Sami, our guide, was fantastic - superb knowledge, delivered in a fun and relaxed style. A really outstanding, memorable trip.