Destinations

This trip was about the same price as competitors but Encounters included the transfers and many meals. Some people may prefer to travel in local buses and stay in small hotels, but Encounters offers a more luxurious experience. On long hot days, the air con on the coach kept me going and I was delighted to take a swim in the hotel pool. The guide was brilliant, funny and engaging and managed to squeeze in some bonus excursions too.
Turkey was much greener and more modern than I expected. The historic sites were impressive and the tour went at the right pace. The hotels were all good quality, in good locations and had some impressive buffets. Of course there are plenty of ancient ruins, but each tells a different story so there were plenty of wow factors. My only regret was not giving myself more time in Istanbul.

The responses were quick when I had a question and there was helpful suggestions along the way.
The tour guides were amazing! They really wanted to show off Morocco and its deep history. The one draw back was the food. It was not what I expected and I feel like we could have had better. Overall everything was great and I couldn't have been more happy with my experience.

Waleed our tour guide was beyond fabulous and catered for everyone's needs, nothing was too much for him. The service and information provided prior to the holiday was of an excellent standard and set the scene for the holiday. Being met at the airport upon arrival calmed everyone's nerves and set the standard of support for the remainder of the holiday.
A little rough and ready in places, overnight train and sleeping on the felucca, but still these and others are experiences that I would never have normally opted for but I am glad I did as I completely enjoyed them. The optional balloon ride, even if you are frightened of heights, like me, is a must.

Customer service was excellent. Every time I sent an email, I received a response very quickly. I took a trip last year and had to continually contact the company for responses, so getting detailed answers quickly was great and appreciated. In all honesty, not getting ignored after paying is a sign of a great company that cares about their client.
I enjoyed the trip. Only issue is that the tour guide changed a part of the trip because he didn't want us to do something. Not the fault of encounters. But otherwise the trip was great. I would like to say that travelling from Fez to Marrakech should be on a plane or train. Driving was too long and wasted a day.

We had a fantastic tour and there we no major problems. The staff were very helpful.
We had a wonderful time in Egypt and made some great friends while we were there! Our only concern was that everyone got food poisoning at the end of the trip so food hygiene standards may need to be addressed at places the tour visits. Our guide Maghed was the best! He became a genuine friend.