Encounters Travel Reviews
Posted Jul 11, 2016
Service rating : Encounters Travel was phenomenal in every way. From promptly replying to every inquiry prior to the trip to having wonderful agents and guides on the trip to coordinating visas and airport transfers, they were phenomenal. I have already recommended them to everyone I know.
Product : The Discover Egypt tour was beyond my wildest expectations. From seeing the iconic temples and pyramids of this timeless country to meeting its wonderfully kind and generous people to swimming in the Nile in the beautiful waters near Aswan, it was the trip of a lifetime. Maybe two or three lifetimes. Now is the time to come to Egypt. I've rarely felt more safe and relaxed on vacation.
Posted Jun 17, 2014
Service rating : The service was generally prompt and courteous with many details provided for the questions. The service was very good!
Product : This tour program was excellent in value for the price. I would recommend to all who are interested in touring these countries. Tour guide and other staff were all friendly and responsible. Two thumbs up!
Posted May 24, 2014
Service rating : Loved every minute of our trip
Product : What a beautiful country
Posted Feb 18, 2014
Service rating : I felt some of the information I was given prior to the start of the tour was a little misleading.
Also, on return from the tour, I sent an e-mail with feedback (see below) as was requested. I never received any thanks or even acknowledgement.
Product : I'd actually put it somewhere between good and poor. Here, for the record, is the unacknowledged e-mail I sent on 1 September 2013:
Just a little bit of feedback on my recent tour. Overall, I had a good time. The first part of the tour was well organised, with a great leader and nice group of people, and the places we visited were really interesting. The boat trip too was a good experience. I do, however, have a few comments about the information provided on the second part of the tour:
When you first told me there were eight people on the tour, you might have said that they would only be there for the first seven days, and that I'd be with a different group of people on the boat, and then on my own in Olympos and Antalya. This wasn't too big an issue for me, but one of the reasons for going on a tour is to be with other people: some people might have been a bit uncomfortable being on their own.
Your website says that the trip includes the services of a local tour leader throughout. However, there wasn't a tour leader for the second part of the tour. Indeed, information generally about this part was a bit lacking. At Istanbul, I was given a programme giving all the details for the first few days, including the hotels we'd be staying at - but this suggested I'd be going back to Istanbul on Day 8. The tour leader had not been told I'd be going onto Fethiye and Antalya.
At Fethiye I was dropped outside a travel agents at 7.30am (having set off from Pamukkale at 5am). The driver said it opened at 8, but nobody turned up until 9, by which time I was starting to worry I was in the wrong place. I was then told to come back at 10.30 and the boat did not sail till 11.30. I'm not quite sure why we needed to make such an early start - leaving at 7 would have still got me there two hours before sailing.
I had to text the emergency contacts twice to find out where I should go when I got to Olympos and how to arrange the transfer to Antalya. This information should really have been provided at the start of the tour.
Just on the programme, while it was good, I have a few suggestions:
It would have been good to visit the Gallipoli Museum. I think we all felt the time in Gallipoli was a little bit rushed, especially as we were quite early getting to the hotel in Cannakale.
I think the visits to the carpet and leather places should have been optional. The carpet place was reasonably interesting at first, but we then spent ages sitting around listening to a sales pitch. Most of us would have been very happy to give the leather shop a miss. Another Fez Travel group went to a winery, which sounded much more interesting.
It would have been good to have another night in Olympos.
Hope this helps with your organisation of future tours.
Posted Feb 13, 2014
Service rating : Our tour guide was very inexperienced and not well versed in the places we were going. Also the timing was not well planned. Thank goodness the bus driver was terrific which saved the whole thing from being a disaster.
Product : This was a budget tour so the hotels and what meals they provided were OK. But taking us from the airport to Greenwich on what they called public transportation and
involved their metro system with our luggage was a disaster. They knew in advance the ages of their customers(mostly seniors). A bus should have been supplied. We took a cab at the end of the trip back to the airport and were told we would get the cost of the metro back but never received it. I could write more but I would not use Encounters Travel again or recommend it.
Posted Aug 14, 2015
Service rating : Efficient and helpful. Very good arrangements in Indai
Product : Been twice with them in 6 months. All perfect
Posted Apr 15, 2015
Service rating : SO much more than just a destination selection and payment service. Thank you for all of your support and assistance. Cheers
Product : One of the best experiences of my Life.
Posted Jan 06, 2016
Service rating : Fantastic, educated, well organized staff. Friendly.
Product : Great itinerary and fantastic tour guide- Aboudy. It would be better if they planned for more meals. Going 10 hours without food is a bit tough. Also, we loved the felucca ride but please remind the boat staff to provide blankets if they have them on board! More time at each place would be better for photos.
Posted Jan 10, 2016
Don't miss out on this opportunity.
Posted May 23, 2014
Service rating : Encounters Travel were very helpful with any queries I had and kept us informed/updated regarding our travels arrangements and our itinerary.
Product : Absolutely amazing tour. We were lucky to have a very knowledgable and passionate guide. Some of the hotel rooms were quite uncomfortable, but a part from that - absolutely enjoyed it.
Posted Aug 11, 2014
Service rating : The trip was according to the plan, Ant was very helpful as always.
Product : The local guide and driver was very friendly and informative. The only problem was that some hotels were in a bad condition, especially the one in Bandibur Nepal.
Posted Oct 11, 2016
Service rating : Overall good but the communications not always clear
Product : Overall we really really enjoyed the holiday.
But a few things that could be improved:
- better advice on tipping
- the guide was excellent but was not there for the last day and we got a driver who obviously didn't know (or didn't want to know) what was expected of him; so we ended up having to pay for the entrance of sites which were meant to be included and we were not given any guided information on the Amman sites.